Athletic Services Customer Satisfaction Survey

May-September 2019

Thank you for taking the time to complete this survey conducted by the Pensacola Parks and Recreation Department. We are committed to monitoring the quality of the services we provide our customers as part of an ongoing improvement process. We would appreciate your feedback on our performance.

This survey should take about 5 minutes of your time.

Any questions marked with an asterisk (*) require an answer in order to progress through the survey.

Question Title

* 1. What Program are you evaluating?

Adult Flag Football

Adult Kickball

Adult Softball

Girls Volleyball

Youth Baseball

Youth Basketball

Youth Soccer

Other (please specify)

Question Title

* 2. Program Location

Bill Gregory Field

Exchange Park

Hitzman-Optimist Park

Legion Field

Lions Park

Magee Field

Malcolm Yonge Gym

Roger Scott Athletic Complex

Terry Wayne East Park

Vickrey Resource Center

Other (please specify)

Question Title

* 3. Please rate the following program attributes.

	Excellent	Very good	Good	Average	Poor	N/A
Registration Process	Registration Process Excellent	Registration Process Very good	Registration Process Good	Registration Process Average	Registration Process Poor	Registration Process N/A
Registration Staff	Registration Staff Excellent	Registration Staff Very good	Registration Staff Good	Registration Staff Average	Registration Staff Poor	Registration Staff N/A
Instructor's/Coach's Knowledge	Instructor's/Coach's Knowledge Excellent	Instructor's/Coach's Knowledge Very good	Instructor's/Coach's Knowledge Good	Instructor's/Coach's Knowledge Average	Instructor's/Coach's Knowledge Poor	Instructor's/Coach's Knowledge N/A
Instructor's/Coach's Personality/Helpfulness	Instructor's/Coach's Personality/Helpfulness Excellent	Instructor's/Coach's Personality/Helpfulness Very good	Instructor's/Coach's Personality/Helpfulness Good	Instructor's/Coach's Personality/Helpfulness Average	Instructor's/Coach's Personality/Helpfulness Poor	Instructor's/Coach's Personality/Helpfulness N/A
Program Location	Program Location Excellent	Program Location Very good	Program Location Good	Program Location Average	Program Location Poor	Program Location N/A
Length of Program	Length of Program Excellent	Length of Program Very good	Length of Program Good	Length of Program Average	Length of Program Poor	Length of Program N/A
Cost of Program	Cost of Program Excellent	Cost of Program Very good	Cost of Program Good	Cost of Program Average	Cost of Program Poor	Cost of Program N/A
Quality of Facilities	Quality of Facilities Excellent	Quality of Facilities Very good	Quality of Facilities Good	Quality of Facilities Average	Quality of Facilities Poor	Quality of Facilities N/A
Overall Program Quality	Overall Program Quality Excellent	Overall Program Quality Very good	Overall Program Quality Good	Overall Program Quality Average	Overall Program Quality Poor	Overall Program Quality N/A

Question Title

* 4. Please rate the following attributes of the facility.

	Excellent	Very Good	Good	Fair	Poor	N/A
Athletic Fields	Athletic Fields Excellent	Athletic Fields Very Good	Athletic Fields Good	Athletic Fields Fair	Athletic Fields Poor	Athletic Fields N/A
Gymnasium	Gymnasium Excellent	Gymnasium Very Good	Gymnasium Good	Gymnasium Fair	Gymnasium Poor	Gymnasium N/A
Spectator Areas	Spectator Areas Excellent	Spectator Areas Very Good	Spectator Areas Good	Spectator Areas Fair	Spectator Areas Poor	Spectator Areas N/A
Locker Rooms	Locker Rooms Excellent	Locker Rooms Very Good	Locker Rooms Good	Locker Rooms Fair	Locker Rooms Poor	Locker Rooms N/A
Public Rest Rooms	Public Rest Rooms Excellent	Public Rest Rooms Very Good	Public Rest Rooms Good	Public Rest Rooms Fair	Public Rest Rooms Poor	Public Rest Rooms N/A
Concession area	Concession area Excellent	Concession area Very Good	Concession area Good	Concession area Fair	Concession area Poor	Concession area N/A

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* 5. Additional comments related to the above ratings.

Question Title

* 6. How would you rate your overall satisfaction with Athletic Programs?

Very satisfied

Satisfied

Somewhat satisfied

Neither satisfied nor dissatisfied

Somewhat dissatisfied

Dissatisfied

Very dissatisfied

Question Title

* 7. What are some of the ways we can improve our services?

Question Title

* 8. How likely is it that you would recommend us to a friend or colleague?

Not at all likely

Extremely likely

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* 9. How did you hear about the program?

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* 10. Are you a City of Pensacola resident?

Yes

If not, please tell us your city and state.

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* 11. How frequently do you use our services?

Daily

Weekly

Monthly

Once or twice a year

Other (please specify)

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* 12. What is your age?

17 or younger

18-20

21-29

30-39

40-49

50-59

60 or older

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* 13. Are you male or female?

Male

Female

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* 14. How far do you travel for this program?

Less than a mile

2-5 miles

6-10 miles

More than 10 miles