1.Why did you close your mortgage loan?

2.Please rate us on the following:

Poor

Below Average

Average

Above Average

Excellent

Friendliness

Poor

Below Average

Average

Above Average

Excellent

Professionalism

Poor

Below Average

Average

Above Average

Excellent

Responsiveness

Poor

Below Average

Average

Above Average

Excellent

Available Programs

Poor

Below Average

Average

Above Average

Excellent

Product Pricing

Poor

Below Average

Average

Above Average

Excellent

Overall Impression

Poor

Below Average

Average

Above Average

Excellent

3.Who do you regard as "your lender?"

4.What financial institution did you move to?

5.Any additional comments or concerns?

6.Would you like a personal reply?

Yes

No

7.Name (Optional):

8.Contact Information (if you would like a personal reply):