Office of Drinking Water Website Survey

ODW would like to hear from external users about how they view and use the website. This will help prioritize work in making the website easier for staff and customers alike.  Survey should take less than 10 minutes to complete. We appreciate your time - thank you!

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* 1. What type of organization do you represent?

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* 2. How satisfied are you with the Office of Drinking Water website? (http://www.vdh.virginia.gov/drinking-water/)

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* 3. What is your primary reason for visiting the ODW website?

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* 4. How often do you visit the website?

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* 5. Please rate the following attributes of our website:

  Very Dissatified Somewhat Dissatisfied  Somewhat Satisfied Very Satisfied N/A; Do not visit website
Ease of navigation
Freshness of content
Accuracy of information
Layout/design
Staff support (meeting your needs)
Amount of technical information

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* 6. Please rank availability of content regarding:

  Poor (missing/hard to find significant information, needs updating) Fair  Good Excellent (accurate information, no obvious gaps in content) N/A; Do not use
Capacity Development (examples: Waterworks Business Operations Plan information, outreach materials such as hip pocket tools)
Compliance and Enforcement (examples: annual compliance report, penalties information)
Data Management / Technical Services (examples: data availability, regulations information, permit and source water programs)
Emergency Management/Security (examples: water infrastructure security information, emergency planning tools)
Executive (examples: general office information, contact information )
Financial and Construction Assistance (examples: Drinking Water State Revolving Fund Program information,  intended use plans)
Training and Outreach (examples: training and professional development opportunities)

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* 7. What feedback, if any, have you received from other staff or users about our website?

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* 8. Please provide any suggestions you have on improving the website:

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