Timaru Medical Centre Patient Satisfaction Survey Question Title * 1. My phone call to the practice is dealt with appropriately Yes No Sometimes Comment OK Question Title * 2. How easy or difficult was it to schedule your appointment at a time that was convenient for you? Very easy Somewhat easy Neither easy nor difficult Somewhat difficult Very difficult OK Question Title * 3. How convenient was the appointment time you were able to get? Extremely convenient Very convenient Somewhat convenient Not so convenient Not at all convenient OK Question Title * 4. In your opinion, how convenient is the location of our practice? Extremely convenient Very convenient Somewhat convenient Not so convenient Not at all convenient OK Question Title * 5. Is the car parking at the practice adequate? Yes Sometimes No OK Question Title * 6. The Reception Team made me feel welcome. Yes No Sometimes Comment OK Question Title * 7. Overall, how would you rate the service you received from the staff at our practice? Excellent Very good Good Fair Poor OK Question Title * 8. How comfortable was the waiting area? Extremely comfortable Very comfortable Somewhat comfortable Not so comfortable Not at all comfortable Comment OK Question Title * 9. Did your appointment with your clinician start early, late or on time? Very early Somewhat early On time Somewhat late Very late Comment OK Question Title * 10. Overall, how would you rate the care you received from your clinican? Excellent Very good Good Fair Poor OK Question Title * 11. How much do you trust your clinician to make medical decisions that are in your best interests? A great deal A lot A moderate amount A little Not at all OK Question Title * 12. How well did your clinician listen to your needs? Extremely well Very well Somewhat well Not so well Not at all well OK Question Title * 13. How well did your clinician answer your questions? Extremely well Very well Somewhat well Not so well Not at all well OK Question Title * 14. How well did your clinician explain your treatment options? Extremely well Very well Somewhat well Not so well Not at all well OK Question Title * 15. How well did your clinician explain your follow-up care? Extremely well Very well Somewhat well Not so well Not at all well OK Question Title * 16. How satisfied or dissatisfied were you with the amount of time your clinician spent with you addressing your needs? Very satisfied Somewhat satisfied Neither satisfied nor dissatisfied Somewhat dissatisfied Very dissatisfied OK Question Title * 17. Overall, how satisfied or dissatisfied were you with your last visit to our practice? Very satisfied Somewhat satisfied Neither satisfied nor dissatisfied Somewhat dissatisfied Very dissatisfied Comment OK Question Title * 18. I know how to advise the practice I am unhappy with the service I have received. Yes No OK Question Title * 19. I know how to access afterhours medical care. Yes No OK Question Title * 20. How likely is it that you would recommend Timaru Medical Centre to a friend or family member? NOT AT ALL LIKELY EXTREMELY LIKELY 0 1 2 3 4 5 6 7 8 9 10 0 1 2 3 4 5 6 7 8 9 10 OK Question Title * 21. Is there anything we could have done to improve your last visit? OK Question Title * 22. Is there anything we could do to improve Timaru Medical Centre in general? OK Question Title * 23. What do you like most about Timaru Medical Centre? OK Question Title * 24. Age 18-24 25-34 35-44 45-54 55-64 65+ OK Question Title * 25. Gender Male Female Other OK Question Title * 26. Regular GP Dr Fanning Dr Devlin Dr McGechie Dr Pribis Dr Ward Dr Kingan Dr Thornton Other OK DONE