Timaru Medical Centre Patient Satisfaction Survey

1.My phone call to the practice is dealt with appropriately
2.How easy or difficult was it to schedule your appointment at a time that was convenient for you?
3.How convenient was the appointment time you were able to get?
4.In your opinion, how convenient is the location of our practice?
5.Is the car parking at the practice adequate?
6.The Reception Team made me feel welcome.
7.Overall, how would you rate the service you received from the staff at our practice?
8.How comfortable was the waiting area?
9.Did your appointment with your clinician start early, late or on time?
10.Overall, how would you rate the care you received from your clinican?
11.How much do you trust your clinician to make medical decisions that are in your best interests?
12.How well did your clinician listen to your needs?
13.How well did your clinician answer your questions?
14.How well did your clinician explain your treatment options?
15.How well did your clinician explain your follow-up care?
16.How satisfied or dissatisfied were you with the amount of time your clinician spent with you addressing your needs?
17.Overall, how satisfied or dissatisfied were you with your last visit to our practice?
18.I know how to advise the practice I am unhappy with the service I have received.
19.I know how to access afterhours medical care.
20.
On a scale of 0 to 10,
How likely is it that you would recommend Timaru Medical Centre to a friend or family member?
0 for Not at all likely, 10 for Extremely likely
Not at all likelyExtremely likely
21.Is there anything we could have done to improve your last visit?
22.Is there anything we could do to improve Timaru Medical Centre in general?
23.What do you like most about Timaru Medical Centre?
24.Age
25.Gender
26.Regular GP
Current Progress,
0 of 26 answered