Timaru Medical Centre Patient Satisfaction Survey
1.
My phone call to the practice is dealt with appropriately
Yes
No
Sometimes
Comment
2.
How easy or difficult was it to schedule your appointment at a time that was convenient for you?
Very easy
Somewhat easy
Neither easy nor difficult
Somewhat difficult
Very difficult
3.
How convenient was the appointment time you were able to get?
Extremely convenient
Very convenient
Somewhat convenient
Not so convenient
Not at all convenient
4.
In your opinion, how convenient is the location of our practice?
Extremely convenient
Very convenient
Somewhat convenient
Not so convenient
Not at all convenient
5.
Is the car parking at the practice adequate?
Yes
Sometimes
No
6.
The Reception Team made me feel welcome.
Yes
No
Sometimes
Comment
7.
Overall, how would you rate the service you received from the staff at our practice?
Excellent
Very good
Good
Fair
Poor
8.
How comfortable was the waiting area?
Extremely comfortable
Very comfortable
Somewhat comfortable
Not so comfortable
Not at all comfortable
Comment
9.
Did your appointment with your clinician start early, late or on time?
Very early
Somewhat early
On time
Somewhat late
Very late
Comment
10.
Overall, how would you rate the care you received from your clinican?
Excellent
Very good
Good
Fair
Poor
11.
How much do you trust your clinician to make medical decisions that are in your best interests?
A great deal
A lot
A moderate amount
A little
Not at all
12.
How well did your clinician listen to your needs?
Extremely well
Very well
Somewhat well
Not so well
Not at all well
13.
How well did your clinician answer your questions?
Extremely well
Very well
Somewhat well
Not so well
Not at all well
14.
How well did your clinician explain your treatment options?
Extremely well
Very well
Somewhat well
Not so well
Not at all well
15.
How well did your clinician explain your follow-up care?
Extremely well
Very well
Somewhat well
Not so well
Not at all well
16.
How satisfied or dissatisfied were you with the amount of time your clinician spent with you addressing your needs?
Very satisfied
Somewhat satisfied
Neither satisfied nor dissatisfied
Somewhat dissatisfied
Very dissatisfied
17.
Overall, how satisfied or dissatisfied were you with your last visit to our practice?
Very satisfied
Somewhat satisfied
Neither satisfied nor dissatisfied
Somewhat dissatisfied
Very dissatisfied
Comment
18.
I know how to advise the practice I am unhappy with the service I have received.
Yes
No
19.
I know how to access afterhours medical care.
Yes
No
20.
On a scale of 0 to 10,
How likely is it that you would recommend Timaru Medical Centre to a friend or family member?
0 for Not at all likely, 10 for Extremely likely
Not at all likely
Extremely likely
0
1
2
3
4
5
6
7
8
9
10
21.
Is there anything we could have done to improve your last visit?
22.
Is there anything we could do to improve Timaru Medical Centre in general?
23.
What do you like most about Timaru Medical Centre?
24.
Age
18-24
25-34
35-44
45-54
55-64
65+
25.
Gender
Male
Female
Other
26.
Regular GP
Dr Fanning
Dr Devlin
Dr McGechie
Dr Pribis
Dr Ward
Dr Kingan
Dr Thornton
Other
Current Progress,
0 of 26 answered