How are we doing? - Provider Satisfaction Survey

We're committed to providing the best possible service. You can help us meet this goal by completing a brief survey, which is based on your satisfaction with the services we provide.

Thank you for your time and sharing your insight with us. Your comments are extremely valuable.

In which county is your practice located?

Question Title

* 1. In which county is your practice located?

How satisfied are you with our claims turnaround time?

Question Title

* 2. How satisfied are you with our claims turnaround time?

How would you rate the accuracy of our claims processing?

Question Title

* 3. How would you rate the accuracy of our claims processing?

If you submitted a prior authorization for proposed medical care or treatment to PacificSource in the past year, did you receive timely and complete responses to your request?

Question Title

* 4. If you submitted a prior authorization for proposed medical care or treatment to PacificSource in the past year, did you receive timely and complete responses to your request?

If you submitted a prior authorization for coverage of a drug/medication to PacificSource in the past year, did you receive timely and complete responses to your request?

Question Title

* 5. If you submitted a prior authorization for coverage of a drug/medication to PacificSource in the past year, did you receive timely and complete responses to your request?

Please rate the clarity and usefulness of the information and resources you receive from us:

Question Title

* 6. Please rate the clarity and usefulness of the information and resources you receive from us:

  Excellent Good Fair Poor
Explanation of Payment (EOP)?
Provider Bulletin Newsletter?
InTouch for Providers, our web-based system?
Provider Manuals?
Prior Authorization Determinations?
Overall Satisfaction
On a scale of 0 to 10, how likely would you be to recommend PacificSource for health insurance to friends and family,
with 0 being not at all likely and 10 being very likely?

Question Title

* 7. On a scale of 0 to 10, how likely would you be to recommend PacificSource for health insurance to friends and family,
with 0 being not at all likely and 10 being very likely?

Overall, how satisfied are you with the service you receive from PacificSource?

Question Title

* 8. Overall, how satisfied are you with the service you receive from PacificSource?

Please let us know if there is anything we can do to improve our service:

Question Title

* 9. Please let us know if there is anything we can do to improve our service:

Would you like someone to contact you personally about these comments? If so, please provide the following:

Question Title

* 10. Would you like someone to contact you personally about these comments? If so, please provide the following:

28WEB 052017

T