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How are we doing? - Provider Satisfaction Survey

We're committed to providing the best possible service. You can help us meet this goal by completing a brief survey, which is based on your satisfaction with the services we provide.

Thank you for your time and sharing your insight with us. Your comments are extremely valuable.

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* 1. In which county is your practice located?

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* 2. How satisfied are you with our claims turnaround time?

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* 3. How would you rate the accuracy of our claims processing?

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* 4. If you submitted a prior authorization for proposed medical care or treatment to PacificSource in the past year, did you receive timely and complete responses to your request?

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* 5. If you submitted a prior authorization for coverage of a drug/medication to PacificSource in the past year, did you receive timely and complete responses to your request?

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* 6. Please rate the clarity and usefulness of the information and resources you receive from us:

  Excellent Good Fair Poor
Explanation of Payment (EOP)?
Provider Bulletin Newsletter?
InTouch for Providers, our web-based system?
Provider Manuals?
Prior Authorization Determinations?
Overall Satisfaction

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* 7. On a scale of 0 to 10, how likely would you be to recommend PacificSource for health insurance to friends and family,
with 0 being not at all likely and 10 being very likely?

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* 8. Overall, how satisfied are you with the service you receive from PacificSource?

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* 9. Please let us know if there is anything we can do to improve our service:

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* 10. Would you like someone to contact you personally about these comments? If so, please provide the following:

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