Davidson County Central Permitting/OpenGov Customer Satisfaction Survey

Question Title

* 1. A little about you:

I own a business or work in a profession where I use OpenGov very often (more than 20 times a year)

I own a business or work in a profession where I use OpenGov rarely (less than 20 times a year)

I do not work in a field that requires OpenGov, I have used OpenGov for my own personal property/projects (less than 10 times a year)

I have only used OpenGov one time.

I tried to use OpenGov for a project, had to come to the county building for assistance.

Other (please specify)

Question Title

* 2. I use or have used OpenGov for (check all that apply):

Building Permits

Zoning Applications

Fire Marshal Applications

Environmental Health (septic systems)

Other (please specify)

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* 3. Please rate each function:

	1-worst	2-poor	3-needs many improvements	4-needs some improvement	5-below average	6-average	7-above average	8-good	9-very good	10-excellent
The system is user-friendly.	The system is user-friendly. 1-worst	The system is user-friendly. 2-poor	The system is user-friendly. 3-needs many improvements	The system is user-friendly. 4-needs some improvement	The system is user-friendly. 5-below average	The system is user-friendly. 6-average	The system is user-friendly. 7-above average	The system is user-friendly. 8-good	The system is user-friendly. 9-very good	The system is user-friendly. 10-excellent
Ability to use the system independently (without help from county staff)	Ability to use the system independently (without help from county staff) 1-worst	Ability to use the system independently (without help from county staff) 2-poor	Ability to use the system independently (without help from county staff) 3-needs many improvements	Ability to use the system independently (without help from county staff) 4-needs some improvement	Ability to use the system independently (without help from county staff) 5-below average	Ability to use the system independently (without help from county staff) 6-average	Ability to use the system independently (without help from county staff) 7-above average	Ability to use the system independently (without help from county staff) 8-good	Ability to use the system independently (without help from county staff) 9-very good	Ability to use the system independently (without help from county staff) 10-excellent
Online payment for services.	Online payment for services. 1-worst	Online payment for services. 2-poor	Online payment for services. 3-needs many improvements	Online payment for services. 4-needs some improvement	Online payment for services. 5-below average	Online payment for services. 6-average	Online payment for services. 7-above average	Online payment for services. 8-good	Online payment for services. 9-very good	Online payment for services. 10-excellent
Follow-up notifications related to the application/permit.	Follow-up notifications related to the application/permit. 1-worst	Follow-up notifications related to the application/permit. 2-poor	Follow-up notifications related to the application/permit. 3-needs many improvements	Follow-up notifications related to the application/permit. 4-needs some improvement	Follow-up notifications related to the application/permit. 5-below average	Follow-up notifications related to the application/permit. 6-average	Follow-up notifications related to the application/permit. 7-above average	Follow-up notifications related to the application/permit. 8-good	Follow-up notifications related to the application/permit. 9-very good	Follow-up notifications related to the application/permit. 10-excellent
Ability to check progress of the application or permit.	Ability to check progress of the application or permit. 1-worst	Ability to check progress of the application or permit. 2-poor	Ability to check progress of the application or permit. 3-needs many improvements	Ability to check progress of the application or permit. 4-needs some improvement	Ability to check progress of the application or permit. 5-below average	Ability to check progress of the application or permit. 6-average	Ability to check progress of the application or permit. 7-above average	Ability to check progress of the application or permit. 8-good	Ability to check progress of the application or permit. 9-very good	Ability to check progress of the application or permit. 10-excellent
System includes all the functions I need to submit an application or permit request.	System includes all the functions I need to submit an application or permit request. 1-worst	System includes all the functions I need to submit an application or permit request. 2-poor	System includes all the functions I need to submit an application or permit request. 3-needs many improvements	System includes all the functions I need to submit an application or permit request. 4-needs some improvement	System includes all the functions I need to submit an application or permit request. 5-below average	System includes all the functions I need to submit an application or permit request. 6-average	System includes all the functions I need to submit an application or permit request. 7-above average	System includes all the functions I need to submit an application or permit request. 8-good	System includes all the functions I need to submit an application or permit request. 9-very good	System includes all the functions I need to submit an application or permit request. 10-excellent
Ability to edit or make changes to an application/permit request.	Ability to edit or make changes to an application/permit request. 1-worst	Ability to edit or make changes to an application/permit request. 2-poor	Ability to edit or make changes to an application/permit request. 3-needs many improvements	Ability to edit or make changes to an application/permit request. 4-needs some improvement	Ability to edit or make changes to an application/permit request. 5-below average	Ability to edit or make changes to an application/permit request. 6-average	Ability to edit or make changes to an application/permit request. 7-above average	Ability to edit or make changes to an application/permit request. 8-good	Ability to edit or make changes to an application/permit request. 9-very good	Ability to edit or make changes to an application/permit request. 10-excellent
Ability to track a complete project.	Ability to track a complete project. 1-worst	Ability to track a complete project. 2-poor	Ability to track a complete project. 3-needs many improvements	Ability to track a complete project. 4-needs some improvement	Ability to track a complete project. 5-below average	Ability to track a complete project. 6-average	Ability to track a complete project. 7-above average	Ability to track a complete project. 8-good	Ability to track a complete project. 9-very good	Ability to track a complete project. 10-excellent

Please feel free to comment on any specific function.

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* 4. OpenGov has made working with Davidson County easier.

True

False

I do not know

Other (please specify)

Davidson County Central Permitting/OpenGov Customer Satisfaction Survey

Question Title

* 1. A little about you:

Question Title

* 2. I use or have used OpenGov for (check all that apply):

Question Title

* 3. Please rate each function:

Question Title

* 4. OpenGov has made working with Davidson County easier.

Question Title

* 5. Please provide any comments or other information you believe we should know.