Screen Reader Mode Icon Check SCREEN READER MODE to make this survey compatible with screen readers. Client Satisfaction Survey At BVNS, we value your feedback and want to continually improve our services. Please complete this survey about your experience with us. OK Question Title * 1. What was the date of your visit? Date Date OK Question Title * 2. Was this your first visit to BVNS? Yes No OK Question Title * 3. How did you find out about BVNS? Primary Care Veterinary Referral Veterinary Specialist Referral Facebook Community Event Print Article or Advertisement Online Advertisement Web Search Petsitter or Groomer Friend or Family Member Other (please specify) OK Question Title * 4. Which location did you visit? BVNS Atlanta (Woodstock) BVNS Leesburg BVNS Richmond BVNS Rockville BVNS Springfield OK Question Title * 5. What was the reason for your visit? Initial Appointment Diagnostics and/or Surgery Recheck Other (please specify) OK Question Title * 6. Why did you choose BVNS? OK Question Title * 7. Please indicate your level of satisfaction with the following aspects of our service. Very Dissatisfied Not Satisfied Neutral Satisfied Very Satisfied Availability of appointments Availability of appointments Very Dissatisfied Availability of appointments Not Satisfied Availability of appointments Neutral Availability of appointments Satisfied Availability of appointments Very Satisfied Wait time prior to appointment Wait time prior to appointment Very Dissatisfied Wait time prior to appointment Not Satisfied Wait time prior to appointment Neutral Wait time prior to appointment Satisfied Wait time prior to appointment Very Satisfied Customer service before your appointment Customer service before your appointment Very Dissatisfied Customer service before your appointment Not Satisfied Customer service before your appointment Neutral Customer service before your appointment Satisfied Customer service before your appointment Very Satisfied Quality care provided by medical staff Quality care provided by medical staff Very Dissatisfied Quality care provided by medical staff Not Satisfied Quality care provided by medical staff Neutral Quality care provided by medical staff Satisfied Quality care provided by medical staff Very Satisfied Clarity of communication Clarity of communication Very Dissatisfied Clarity of communication Not Satisfied Clarity of communication Neutral Clarity of communication Satisfied Clarity of communication Very Satisfied Time required for medical treatment Time required for medical treatment Very Dissatisfied Time required for medical treatment Not Satisfied Time required for medical treatment Neutral Time required for medical treatment Satisfied Time required for medical treatment Very Satisfied Post-service follow-up Post-service follow-up Very Dissatisfied Post-service follow-up Not Satisfied Post-service follow-up Neutral Post-service follow-up Satisfied Post-service follow-up Very Satisfied Overall Experience Overall Experience Very Dissatisfied Overall Experience Not Satisfied Overall Experience Neutral Overall Experience Satisfied Overall Experience Very Satisfied OK Question Title * 8. Please complete the following sentence. Our service: Exceeded my expectations Was as I expected Did not meet my expectations OK Question Title * 9. Please feel free to provide comments/suggestions on our service. OK Question Title * 10. Please rate how comfortable you were with the post-appointment instructions you were provided. Very comfortable Comfortable Somewhat comfortable Uncomfortable OK Question Title * 11. Please feel free to provide comments/suggestions on the post-appointment instructions you were provided: OK Question Title * 12. If you would like to comment on the performance of any individual group member please do so here. OK Question Title * 13. Please rate your overall experience with BVNS. OK NEXT