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The V Road COVID-19 project

This survey is now closed.
We understand these have been challenging times.  Your experience is important to us.  We would therefore like to encourage you to reach out to your GP or the health service involved in you/your loved ones care.  The health care system can only improve if we understand the stories of our patients and their families, and we support you to tell yours.
If you would like to contact the health service involved, we suggest you speak to the Quality Manager.  We have informed those services in the Loddon Mallee Region about this project and they support hearing your experiences.
Thank you.

Visitor restrictions to health services and Residential Aged Care Facilities (RACFs) as a result of COVID-19 are critical to protect vulnerable patients, residents and hospital staff from contracting infections.
However, reduced visiting hours and limiting visitors may cause distress and anxiety for people during an already difficult time.

We want to hear your story.

What we learn from you can improve the experience for other people and their families/carers. Help us to understand what we are doing well and where we might need to improve.


If you would like to sign up to participate, please complete the following questions and one of the research team will be in-touch with you within the next week.

(Please note that SurveyMonkey terms and conditions include that “You in turn agree that SurveyMonkey may use and share your Content in accordance with the SurveyMonkey privacy policies and applicable data protection laws”).

We will select 10 stories from these registrations to interview.

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* 1. Do you and/or your carer require an interpreter for the interview?

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* 2. Are you of Aboriginal or Torres Strait Islander origin?

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* 3. Please indicate your age group

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* 4. Which health service or aged care facility does your experience relate to?
Please specify:

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* 5. Briefly tell us about the impacts the visitor restrictions had on you or your loved one while in hospital or an aged care facility.

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* 6. What do you think the hospital or aged care facility could have done differently to improve your experience during visitor restrictions?

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* 7. What is the one key message that you would give to the hospital or aged care facility if they had to implement visitor restrictions in future?

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* 8. Would you like to expand more on your experience by taking part in an interview with a trained volunteer and/or a health professional?

If yes please provide the following information:

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* 9. What is your name?

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* 10. Carer’s name (if applicable)

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* 11. Contact phone number

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* 12. Do you have access to video-conference facilities (through an i-phone, i-pad or computer)?

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* 13. Would you prefer your interview to be with

Thank you for completing this brief questionnaire and expressing your interest to participate in an interview. You will be contacted in the next week or two to discuss this further.

We want to know how you felt about your experience with visitor restrictions during COVID-19. 
What worries or concerns did you have and how might we have supported you better? 
Stories help inspire our teams to improve their service. We want to gain a deeper understanding of your experience which will value add to existing processes such as Satisfaction Surveys, Feedback Forms, Complaints, etc.

We will arrange a time that is convenient to you. This can be done via videoconference, phone call or if permissible face to face.  
The interview will take approximately 30 - 60 minutes. 
The interview will be conducted by either trained volunteers, health professionals or a combination of both depending upon your preference 
We encourage you to have a family member or carer with you who might offer insights about your experience. 
We will NOT ask questions about your medical treatment or results. 
The interview will be audio recorded and notes taken. You will receive a written copy of your story to ensure we have accurately captured it. 

Your story will be used to acknowledge what we are doing well, and to identify areas for improvement in the healthcare services and RACFs in the Loddon Mallee Region. 
We may use your written story in reports to our staff, colleagues, health service Boards and Sub-committees for improving the patient, resident and carer experience. 
We may use quotes or key messages from your interview to assist in promoting the Loddon Mallee region, for example in brochures, pamphlets and other advertising about our services. 
Some parts of your story may be suitable for use on our website, Facebook page, Annual and Quality Reports and other media releases. 
You can consent to all or some of these uses. 
While we may talk about aspects of your experience, you will not be identified in reports, presentations or papers arising from the project without specific consent.

Participation is entirely your choice and you may withdraw at any time without explanation.
Whether you participate or not, your decision will not disadvantage you in any way, and will not affect your relationship with the hospital, facility or community nursing staff, or any other aspect of your care.
Telling your story should be helpful – for you and us. However, if telling your story raises concerns for you, the research team will be able to support the arrangement of counselling, which will be provided by qualified staff who are not members of the research team.

A member of staff will be in touch to arrange an interview with our volunteers. 

Meagan Adams, Clinical Coordinator Loddon Mallee Regional Clinical Council
Mobile: 0427878219

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