Contact Centre Team Leader - 2026 Survey

Welcome! This survey is for those work as a Team Leader in Australia’s contact centre industry.

The survey should take around 12 minutes to complete.

Whether your contact centre is just one part of a larger organisation (e.g an energy company, bank) or your contact centre is standalone (e.g. a BPO) we are keen to hear from you and the unique challenges that you are currently facing.

All data collected in this survey will main confidential and not be shared with anyone. Our privacy policy can be found out: www.smaart.com.au/privacy-policy