This survey is an effort to collect information to improve our services. It will be kept confidential and shared on a need-to-know basis only. By providing the information below you give us permission to contact you if required.

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* 1. This survey is an effort to collect information to improve our services. It will be kept confidential and shared on a need-to-know basis only. By providing the information below you give us permission to contact you if required.

Were you greeted or felt welcomed when you entered the building or approached a staff member?

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* 2. Were you greeted or felt welcomed when you entered the building or approached a staff member?

At which branch location were you served at on your last visit to Nizari PFCU?

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* 3. At which branch location were you served at on your last visit to Nizari PFCU?

If you recently conducted a transaction in person at our branch location please choose all that apply:

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* 4. If you recently conducted a transaction in person at our branch location please choose all that apply:

If you recently applied for a loan at our location please choose all that apply:

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* 5. If you recently applied for a loan at our location please choose all that apply:

Were you satisfied with the service provided to you? If you know the name of the Nizari PFCU representative please mention it below.

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* 6. Were you satisfied with the service provided to you? If you know the name of the Nizari PFCU representative please mention it below.

How long did it take for your loan to be processed and approved? If denied, how many days after applying were you informed?

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* 7. How long did it take for your loan to be processed and approved? If denied, how many days after applying were you informed?

Were you kept informed of the status of your application?

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* 8. Were you kept informed of the status of your application?

Do you CURRENTLY have any of the following types of loans with Nizari PFCU? (Please select all that apply.)

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* 9. Do you CURRENTLY have any of the following types of loans with Nizari PFCU? (Please select all that apply.)

Which products or services would you like to hear more about?

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* 10. Which products or services would you like to hear more about?

Overall, how would you rate our services?

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* 11. Overall, how would you rate our services?

How likely is it that you would recommend Nizari PFCU to a friend or colleague?

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* 12. How likely is it that you would recommend Nizari PFCU to a friend or colleague?

Not at all likely
Extremely likely
What can we do to improve our services? Please be honest and feel free to include examples.

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* 13. What can we do to improve our services? Please be honest and feel free to include examples.

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