* 1. This survey is an effort to collect information to improve our services. It will be kept confidential and shared on a need-to-know basis only. By providing the information below you give us permission to contact you if required.

* 2. Were you greeted or felt welcomed when you entered the building or approached a staff member?

* 3. At which branch location were you served at on your last visit to Nizari PFCU?

* 4. If you recently conducted a transaction in person at our branch location please choose all that apply:

* 5. If you recently applied for a loan at our location please choose all that apply:

* 6. Were you satisfied with the service provided to you? If you know the name of the Nizari PFCU representative please mention it below.

* 7. How long did it take for your loan to be processed and approved? If denied, how many days after applying were you informed?

* 8. Were you kept informed of the status of your application?

* 9. Do you CURRENTLY have any of the following types of loans with Nizari PFCU? (Please select all that apply.)

* 10. Which products or services would you like to hear more about?

* 11. Overall, how would you rate our services?

* 12. How likely is it that you would recommend Nizari PFCU to a friend or colleague?

Not at all likely
Extremely likely

* 13. What can we do to improve our services? Please be honest and feel free to include examples.