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* 1. Who was your case manager at the time the case was closed?

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* 2. How many case managers did you have while on supervision?

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* 3. Was the reception staff respectful and courteous to you when you reported?

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* 4. During your intake appointment, were your supervision requirements explained to you so you could easily understand them?

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* 5. Was your case manager respectful and courteous to you?

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* 6. Was your case manger helpful and knowledgeable about resources in the community?

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* 7. Did your case manger encourage your participation in your case plan?

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* 8. Were home visits conducted in a professional and respectful manner?

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* 9. Did you feel comfortable talking to your case manager and feel heard?

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* 10. If your life has improved since being engaged with this program, what areas have you seen the most improvement?

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