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Simply Gym Cancellation Feedback
Please tell us why you've cancelled.
1.
Which gym location were you a member of?
Bedford
Bilston
Cheltenham
Coventry
Crewe
Kettering
Swindon East
Swindon West
Walsall
2.
How long have you been a member?
29 days
1 month
2 months
3-5 months
6-11 months
1 year
2 years
3 years
3-5 years
5-9 years
10+ years
Other (please specify)
3.
What affected your decision to cancel? (Select all that apply)
Lower Competitor Offer
Quality of Facilities
Volume of Equipment
Change in Circumstance (finance, health or location etc.)
Quality of Customer Service
Member Community
Value for Money
Cleanliness
Speed of Repairs/Replacement of Kit
Other (please specify)
4.
What would you have liked improving at the gym?
5.
Would you stay a member if your reasons for leaving and improvement requests were actioned?
Yes
No
6.
Would you recommend Simply Gym even after cancelling?
Yes
No