Vista Analytical Laboratory Customer Satisfaction Survey
Listening to customers has always been important to us. Your feedback will help us better serve people like you!
1.
How long have you been a customer of Vista Analytical Laboratory?
Less than six months
Six months to a year
1 - 2 years
More than 2 years
I am not a current customer
2.
Which of the environmental analysis have you had performed by Vista Analytical Laboratory before? (Please select all that apply.)
HRMS - Dioxin/Furan analysis
HRMS - PCB congeners analysis
HRMS - Pesticides analysis
HRMS - PAH analysis
LCMS - PFAS analysis
LCMS - PPCP
Other (please specify)
3.
Overall, how satisfied are you with Vista Analytical Laboratory?
Extremely satisfied
Very satisfied
Somewhat satisfied
Not so satisfied
Not satisfied at all
Comments
4.
How well did our customer service meet your needs?
Extremely well
Very well
Somewhat well
Not so well
Not at all well
Comments
5.
How would you rate the quality of our data?
Very high quality
High quality
Neither high nor low quality
Low quality
Very low quality
Comments
6.
How responsive have we been to your questions or concerns?
Extremely responsive
Very responsive
Somewhat responsive
Not so responsive
Not at all responsive
Not applicable
Comments
7.
How satisfied are you with our turn-around-time service?
Extremely satisfied
Very satisfied
Somewhat satisfied
Not so satisfied
not satisfied at all
Comments
8.
How would you rate your overall satisfaction with Vista Analytical's services?
Extremely satisfied
Very satisfied
Somewhat satisfied
Not so satisfied
Not satisfied at all
Comments
9.
Do you have any other comments, questions, or concerns?