South Easthope Mutual Member Survey (How did we do in 2024?)

1.What type of insurance policies do you hold with us? (select all that apply)

Home

Farm

Auto

Business

2.How satisfied are you with the clarity and transparency of the information provided about your policy and coverage options?

Satisfied

Somewhat Satisfied

Not Satisfied

3.Do you feel you were treated fairly and respectfully in your interactions with our company representatives?

Yes

No

4.Have you ever filed a claim with us? (If you answer this question YES, please answer questions 5 & 6. If NO, please go to question 7).

Yes

No

5.If you have filed a claim: how would you rate your claims experience in terms of fairness, efficiency and resolution?

Met Expectations

Somewhat Met Expectations

Did Not Meet Expectations

6.If you have filed a claim: were you provided with clear explanations regarding your claim, including the process and timelines?

Yes

No

7.Were you satisfied with the way your complaint(s), if any, were handled by our company?

Not applicable

Yes

No

8.How likely are you to recommend our company to friends or family?

Likely

Not Likely

9.Would you like to go paperless and receive your policy documents via email?

Yes - If yes, please visit www.southeasthope.com/paperless to sign up!

I've already signed up!

No

10.Do you have any suggestions on how we can improve our products or services? (If you would like follow-up, please include your contact information).