Face-To-Face: Delivering an Immersive Customer-Centric Experience

Laura Nelson

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* 1. Please identify yourself

General Dentist

Specialist

Dental Assistant

Hygienist

Office Manager/Receptionist

Physician

Spouse

Other (please specify)

Assess What You Learned:

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* 2. What are the 5 C's of customer service

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* 3. What is the difference between customer service and customer care?

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* 4. What are the 3 R's of leadership

The ISDA prides itself on providing quality continuing education opportunities for our members and would really appreciate your feedback. Please take a few moments to let us know what you liked and what can be improved in future courses.

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* 5. Please Rate the Presenter's Methods:

	Agree	Not Sure	Disagree
Presenter delivered information effectively.	Presenter delivered information effectively. Agree	Presenter delivered information effectively. Not Sure	Presenter delivered information effectively. Disagree
Presenter responded to questions adequately.	Presenter responded to questions adequately. Agree	Presenter responded to questions adequately. Not Sure	Presenter responded to questions adequately. Disagree

Comments

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* 6. On a scale of 1-10, with 10 as the highest, how would you rate this speaker?

Clear

i We adjusted the number you entered based on the slider’s scale.

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* 7. Please Rate the Course Content:

	Agree	Not Sure	Disagree
Course content related to the stated topic and educational objectives	Course content related to the stated topic and educational objectives Agree	Course content related to the stated topic and educational objectives Not Sure	Course content related to the stated topic and educational objectives Disagree
The course was adequately in-depth	The course was adequately in-depth Agree	The course was adequately in-depth Not Sure	The course was adequately in-depth Disagree
Overall, this presentation was a good use of my time	Overall, this presentation was a good use of my time Agree	Overall, this presentation was a good use of my time Not Sure	Overall, this presentation was a good use of my time Disagree

Comments

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* 8. Please Rate Your Benefits

	Agree	Not Sure	Disagree
My personal objectives for participation were satisfied	My personal objectives for participation were satisfied Agree	My personal objectives for participation were satisfied Not Sure	My personal objectives for participation were satisfied Disagree
I learned new information that I can apply in my work	I learned new information that I can apply in my work Agree	I learned new information that I can apply in my work Not Sure	I learned new information that I can apply in my work Disagree

Comments

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* 9. Please Rate the Class Setting:

	Agree	Not Sure	Disagree
The facilities and seating provided an effective learning experience	The facilities and seating provided an effective learning experience Agree	The facilities and seating provided an effective learning experience Not Sure	The facilities and seating provided an effective learning experience Disagree
The length of this program was appropriate	The length of this program was appropriate Agree	The length of this program was appropriate Not Sure	The length of this program was appropriate Disagree

Comments

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* 10. Were there any aspects you were interested in that was not covered in today's class?

Yes

If yes, what would you have liked to seen covered?

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* 11. Comments about future subjects or program improvement:

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The Idaho State Dental Association is an ADA CERP Recognized Provider.

ADA CERP is a service of the American Dental Association to assist dental professionals in identifying quality providers of continuing dental education. ADA CERP does not approve or endorse individual courses or instructors, nor does it imply acceptance of credit hours by boards of dentistry.

Concerns or complaints about a CE provider may be directed to the provider or to ADA CERP at www.ada/cerp.