Your Opinion Counts

It is time to update our Strategic Plan, which will set the course and focus of Twain Harte CSD for the next 5 years.  Please give us your opinion of how we're doing and where we can improve.
 
BEFORE TAKING THE SURVEY, PLEASE READ THE FOLLOWING:
 
Our Mission
To provide quality and efficient services to our community in a professional, reliable and fiscally responsible manner.
 
Our Vision
To be recognized at the local, regional and state levels as leaders in providing excellent water, sewer, recreation and fire protection services through sustainable future planning, superior customer service and strong community involvement.
 
Our Goals & Achievements
Click HERE to see our strategic goals and what we've done in the last 5 years to move toward those goals.

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* 1. Do you live within the Twain Harte CSD (THCSD) district boundary?  

Hint: Answer YES if you get a monthly water bill from Twain Harte CSD and NO if you do not.

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* 2. If you do not live within the THCSD boundary, how have you been involved with THCSD?

ANSWER ONLY IF YOU RESPONDED NO TO QUESTION #1

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* 3. In general, is THCSD accomplishing its mission?

MISSION: To provide quality and efficient services to our community in a professional, reliable and fiscally responsible manner.

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* 4. Which part of its mission is THCSD not accomplishing?

ANSWER ONLY IF YOU RESPONDED NO TO QUESTION #3

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* 5. Do you believe THCSD has been moving toward its vision over the last 5 years?

VISION: To be recognized at the local, regional and state levels as leaders in providing excellent water, sewer, recreation and fire protection services through sustainable future planning, superior customer service and strong community involvement.

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* 6. Please explain why you do not believe THCSD has been moving toward its vision.

ANSWER ONLY IF YOU RESPONDED NO TO QUESTION #5

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* 7. What is THCSD doing well?

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* 8. How could THCSD improve?

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* 9. Are there any services you would like THCSD to provide that it does not currently provide?

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* 10. What do you think THCSD's main focus should be over the next 5 years?

0 of 10 answered
 

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