Tampa International Airport POLICE DEPARTMENT

Customer Service Satisfaction Survey "Opinion of Police Department"

Tampa International Airport Police Department is proud to serve our community by providing exceptional customer service with the emphasis on preventing crime. Please take a moment to help us improve our service by completing the below survey:

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1. Select Category:

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2. When were you in contact with a Tampa Airport Police Officer?

Date

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3. Reason for contact:

Other (please specify)

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4. Was the dispatch operator professional and courteous?

Comment

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5. Were you satisfied with the officer's assistance?

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6. Please rate the relationship between our officers and airport employees, tenants, and guests of TPA.

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7. Please rate the following statements:

	Dissatisfied	Needs Improvement	Satisfied	Highly Satisfied
Overall agency performance	Overall agency performance Dissatisfied	Overall agency performance Needs Improvement	Overall agency performance Satisfied	Overall agency performance Highly Satisfied
Overall competence of agency employees	Overall competence of agency employees Dissatisfied	Overall competence of agency employees Needs Improvement	Overall competence of agency employees Satisfied	Overall competence of agency employees Highly Satisfied
Officers' attitudes towards citizens	Officers' attitudes towards citizens Dissatisfied	Officers' attitudes towards citizens Needs Improvement	Officers' attitudes towards citizens Satisfied	Officers' attitudes towards citizens Highly Satisfied
Officer response time	Officer response time Dissatisfied	Officer response time Needs Improvement	Officer response time Satisfied	Officer response time Highly Satisfied
Department professionalism	Department professionalism Dissatisfied	Department professionalism Needs Improvement	Department professionalism Satisfied	Department professionalism Highly Satisfied
Personal safety and security	Personal safety and security Dissatisfied	Personal safety and security Needs Improvement	Personal safety and security Satisfied	Personal safety and security Highly Satisfied

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8. Please add any comments/concerns or recommendations:

Thank you for taking the time to complete this survey.

If you would like someone to follow up with this survey please leave your name, phone number and/or email address in the comments box above.

If you have further questions, please contact the TIAPD Crime Prevention Unit at 813-870-8760