Introduction

Thank you for taking part in our annual survey.

Mental Health Families & Friends Tasmania (MHFFTas) values your lived experience. Your feedback helps us improve supports, strengthen advocacy, and ensure the voices of families and friends are heard.

This survey takes around 10–15 minutes
You can skip any questions you prefer not to answer
Your responses are anonymous

Some questions in this survey may be sensitive. If you feel distressed or overwhelmed, please take a break or stop at any time. Support is available:
Lifeline: 13 11 14 (24/7)
13YARN: 13 92 76 (24/7, for Aboriginal and Torres Strait Islander people to speak with an Aboriginal or Torres Strait Islander Crisis Supporter)
Carer Gateway: 1800 422 737 (Mon–Fri, 8am–5pm)
QLife: 1800 184 527 (counselling and referral service for LGBTIQA+ individuals
As an acknowledgement of your valuable time, if you would like to go into the prize draw for one of 3 X $50 vouchers, please provide your name and contact details at the end of the survey.
About You

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1. Are you a service provider? (Required.)

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2. Are you a family member or friend supporting someone living with: (Required.)

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3. What is your relationship to the person you support? (Required.)

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4. What region of Tasmania do you live in? (Required.)

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5. What region of Tasmania does the person you support live in? (Required.)

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6. Do you identify as Aboriginal and/or Torres Strait Islander? (Required.)

LGBTQI+ Identity and Inclusion

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7. This question is optional. We ask it to help us understand whether our programs, services, or workplace are inclusive of LGBTQI+ people. Your response will remain confidential and will only be reported in summary form.

Do you identify as LGBTQI+ or as part of a sexuality, gender or sex-characteristics diverse community? (Required.)

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8. To what extent do you agree with the following statement:

“I feel safe, respected and included as an LGBTQI+ person, or as an ally, in this organisation/program/service.”

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9. I describe my gender as: (Required.)

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10. My age group is: (Required.)

Your Experience with MHFFTas

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11. Have you engaged with MHFFTas in the past 12 months? (Required.)

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12. How have you engaged with MHFFTas? (Select all that apply) (Required.)

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13. How did you hear about us?

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14. How often have you engaged with MHFFTas?

Your Experience of our Services
Please indicate how much you agree with the following statements:

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15. I found MHFFTas services easy to access

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16. I felt safe and respected when engaging with MHFFTas

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17. The support I received was relevant to my needs

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18. MHFFTas staff were helpful and understanding

Impact of MHFFTas
As a result of engaging with MHFFTas, to what extent do you agree:

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19. I feel less alone in my caring role

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20. Compared to before engaging with MHFFTas, I feel more confident caring for the person I am supporting.

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21. I have a better understanding of the mental health system in Tasmania

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22. I know how to advocate for myself or my loved one within services or systems after receiving support from MHFFTas.

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23. I feel more supported in my own wellbeing

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24. I understand my rights as a family member or friend within the mental health and/or AOD system after receiving support from MHFFTas.

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25. Did you access another service after receiving support & referral from MHFFTas?

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26. As a result of engaging with MHFFTas, have you taken any of the following actions?

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27. As a result of engaging with MHFFTas, have you participated in any MHFFTas advocacy activities (e.g. consultations, advisory groups, forms)?

Voice & Advocacy
Please indicate how much you agree:

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28. MHFFTas provides a strong voice for families and friends

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29. I have had opportunities to share my lived experience

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30. I feel that my voice and experiences are valued

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31. My input contributes to improving services or systems

Barriers to Support

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32. What has made it difficult for you to access support from MHFFTas (if anything)? (Select all that apply)

Service Quality & Feedback

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33. How satisfied are you with how much we send out through emails and social media?

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34. How can we make our newsletter better (what would you like to see in it?)

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35. What did MHFFTas do particularly well this year?

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36. Where could MHFFTas improve?

Future Needs & Priorities

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37. What topics would you like MHFFTas to cover in future workshops or resources?

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38. What additional supports, services, or activities would be most helpful to you?

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39. How can MHFFTas better support you in your caring role?

Wellbeing Snapshot
In the past 4 weeks, how often have you felt:

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40. Overwhelmed in your caring role

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41. Supported by others

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42. Connected to other people

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43. Able to take time for yourself

Final Reflection

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44. What has been the most valuable part of your connection with MHFFTas?

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45. Is there anything else you would like to share about your experience?

Please enter me in the draw to win one of three gift cards.

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46. Name

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48. Phone Number

Thank you for taking the time to complete this survey. Your feedback is valuable and will help us improve our services and better meet your needs. We appreciate your participation.

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