DME Customer Satisfaction Survey

Welcome to our brief customer satisfaction survey. At DME, we value your input as it helps us continually improve our products and services in the injection molding industry. This 5-minute survey is designed to gather your honest feedback about your experiences with DME, including our product quality, customer service, and overall performance. Your responses are confidential and will be used solely to enhance our offerings. We appreciate your time and insights that will help shape the future of DME.

Not likely at all

Extremely likely

Not likely at all

Extremely likely

	Very dissatisfied	Somewhat dissatisfied	Neither satisfied nor dissatisfied	Somewhat satisfied	Very satisfied
Mold Components	Mold Components Very dissatisfied	Mold Components Somewhat dissatisfied	Mold Components Neither satisfied nor dissatisfied	Mold Components Somewhat satisfied	Mold Components Very satisfied
Hot Runner & Control Systems	Hot Runner & Control Systems Very dissatisfied	Hot Runner & Control Systems Somewhat dissatisfied	Hot Runner & Control Systems Neither satisfied nor dissatisfied	Hot Runner & Control Systems Somewhat satisfied	Hot Runner & Control Systems Very satisfied
Molding Supplies - MRO	Molding Supplies - MRO Very dissatisfied	Molding Supplies - MRO Somewhat dissatisfied	Molding Supplies - MRO Neither satisfied nor dissatisfied	Molding Supplies - MRO Somewhat satisfied	Molding Supplies - MRO Very satisfied
Ancillary Equipment - MRO	Ancillary Equipment - MRO Very dissatisfied	Ancillary Equipment - MRO Somewhat dissatisfied	Ancillary Equipment - MRO Neither satisfied nor dissatisfied	Ancillary Equipment - MRO Somewhat satisfied	Ancillary Equipment - MRO Very satisfied
Die Casting	Die Casting Very dissatisfied	Die Casting Somewhat dissatisfied	Die Casting Neither satisfied nor dissatisfied	Die Casting Somewhat satisfied	Die Casting Very satisfied
Technical Solutions	Technical Solutions Very dissatisfied	Technical Solutions Somewhat dissatisfied	Technical Solutions Neither satisfied nor dissatisfied	Technical Solutions Somewhat satisfied	Technical Solutions Very satisfied
MUD & Mold Plates	MUD & Mold Plates Very dissatisfied	MUD & Mold Plates Somewhat dissatisfied	MUD & Mold Plates Neither satisfied nor dissatisfied	MUD & Mold Plates Somewhat satisfied	MUD & Mold Plates Very satisfied
Service & Repair	Service & Repair Very dissatisfied	Service & Repair Somewhat dissatisfied	Service & Repair Neither satisfied nor dissatisfied	Service & Repair Somewhat satisfied	Service & Repair Very satisfied

Very dissatisfied

Somewhat dissatisfied

Neither satisfied nor dissatisfied

Somewhat satisfied

Very satisfied

Mold Components

Mold Components Very dissatisfied

Mold Components Somewhat dissatisfied

Mold Components Neither satisfied nor dissatisfied

Mold Components Somewhat satisfied

Mold Components Very satisfied

Hot Runner & Control Systems

Hot Runner & Control Systems Very dissatisfied

Hot Runner & Control Systems Somewhat dissatisfied

Hot Runner & Control Systems Neither satisfied nor dissatisfied

Hot Runner & Control Systems Somewhat satisfied

Hot Runner & Control Systems Very satisfied

Molding Supplies - MRO

Molding Supplies - MRO Very dissatisfied

Molding Supplies - MRO Somewhat dissatisfied

Molding Supplies - MRO Neither satisfied nor dissatisfied

Molding Supplies - MRO Somewhat satisfied

Molding Supplies - MRO Very satisfied

Ancillary Equipment - MRO

Ancillary Equipment - MRO Very dissatisfied

Ancillary Equipment - MRO Somewhat dissatisfied

Ancillary Equipment - MRO Neither satisfied nor dissatisfied

Ancillary Equipment - MRO Somewhat satisfied

Ancillary Equipment - MRO Very satisfied

Die Casting

Die Casting Very dissatisfied

Die Casting Somewhat dissatisfied

Die Casting Neither satisfied nor dissatisfied

Die Casting Somewhat satisfied

Die Casting Very satisfied

Technical Solutions

Technical Solutions Very dissatisfied

Technical Solutions Somewhat dissatisfied

Technical Solutions Neither satisfied nor dissatisfied

Technical Solutions Somewhat satisfied

Technical Solutions Very satisfied

MUD & Mold Plates

MUD & Mold Plates Very dissatisfied

MUD & Mold Plates Somewhat dissatisfied

MUD & Mold Plates Neither satisfied nor dissatisfied

MUD & Mold Plates Somewhat satisfied

MUD & Mold Plates Very satisfied

Service & Repair

Service & Repair Very dissatisfied

Service & Repair Somewhat dissatisfied

Service & Repair Neither satisfied nor dissatisfied

Service & Repair Somewhat satisfied

Service & Repair Very satisfied

	Poor	Fair	Good	Very Good	Excellent
Knowledgable	Knowledgable Poor	Knowledgable Fair	Knowledgable Good	Knowledgable Very Good	Knowledgable Excellent
Friendly	Friendly Poor	Friendly Fair	Friendly Good	Friendly Very Good	Friendly Excellent
Speed of Response / Call Back	Speed of Response / Call Back Poor	Speed of Response / Call Back Fair	Speed of Response / Call Back Good	Speed of Response / Call Back Very Good	Speed of Response / Call Back Excellent
Ease of Reach	Ease of Reach Poor	Ease of Reach Fair	Ease of Reach Good	Ease of Reach Very Good	Ease of Reach Excellent
Online Chat Feature on our eSTORE	Online Chat Feature on our eSTORE Poor	Online Chat Feature on our eSTORE Fair	Online Chat Feature on our eSTORE Good	Online Chat Feature on our eSTORE Very Good	Online Chat Feature on our eSTORE Excellent

Poor

Fair

Good

Very Good

Excellent

Knowledgable

Knowledgable Poor

Knowledgable Fair

Knowledgable Good

Knowledgable Very Good

Knowledgable Excellent

Friendly

Friendly Poor

Friendly Fair

Friendly Good

Friendly Very Good

Friendly Excellent

Speed of Response / Call Back

Speed of Response / Call Back Poor

Speed of Response / Call Back Fair

Speed of Response / Call Back Good

Speed of Response / Call Back Very Good

Speed of Response / Call Back Excellent

Ease of Reach

Ease of Reach Poor

Ease of Reach Fair

Ease of Reach Good

Ease of Reach Very Good

Ease of Reach Excellent

Online Chat Feature on our eSTORE

Online Chat Feature on our eSTORE Poor

Online Chat Feature on our eSTORE Fair

Online Chat Feature on our eSTORE Good

Online Chat Feature on our eSTORE Very Good

Online Chat Feature on our eSTORE Excellent

	Poor	Fair	Good	Very Good	Excellent
Knowledgable	Knowledgable Poor	Knowledgable Fair	Knowledgable Good	Knowledgable Very Good	Knowledgable Excellent
Friendly	Friendly Poor	Friendly Fair	Friendly Good	Friendly Very Good	Friendly Excellent
Speed of Response / Call Back	Speed of Response / Call Back Poor	Speed of Response / Call Back Fair	Speed of Response / Call Back Good	Speed of Response / Call Back Very Good	Speed of Response / Call Back Excellent
Ease of Reach	Ease of Reach Poor	Ease of Reach Fair	Ease of Reach Good	Ease of Reach Very Good	Ease of Reach Excellent

Poor

Fair

Good

Very Good

Excellent

Knowledgable

Knowledgable Poor

Knowledgable Fair

Knowledgable Good

Knowledgable Very Good

Knowledgable Excellent

Friendly

Friendly Poor

Friendly Fair

Friendly Good

Friendly Very Good

Friendly Excellent

Speed of Response / Call Back

Speed of Response / Call Back Poor

Speed of Response / Call Back Fair

Speed of Response / Call Back Good

Speed of Response / Call Back Very Good

Speed of Response / Call Back Excellent

Ease of Reach

Ease of Reach Poor

Ease of Reach Fair

Ease of Reach Good

Ease of Reach Very Good

Ease of Reach Excellent

	Poor	Fair	Good	Very Good	Excellent
Accuracy of Answers To Your Questions	Accuracy of Answers To Your Questions Poor	Accuracy of Answers To Your Questions Fair	Accuracy of Answers To Your Questions Good	Accuracy of Answers To Your Questions Very Good	Accuracy of Answers To Your Questions Excellent
Competitive Pricing	Competitive Pricing Poor	Competitive Pricing Fair	Competitive Pricing Good	Competitive Pricing Very Good	Competitive Pricing Excellent
Inventory Levels	Inventory Levels Poor	Inventory Levels Fair	Inventory Levels Good	Inventory Levels Very Good	Inventory Levels Excellent
Meeting Technical Requirements	Meeting Technical Requirements Poor	Meeting Technical Requirements Fair	Meeting Technical Requirements Good	Meeting Technical Requirements Very Good	Meeting Technical Requirements Excellent
Shipping Times	Shipping Times Poor	Shipping Times Fair	Shipping Times Good	Shipping Times Very Good	Shipping Times Excellent
Overall Sales Experience	Overall Sales Experience Poor	Overall Sales Experience Fair	Overall Sales Experience Good	Overall Sales Experience Very Good	Overall Sales Experience Excellent
Quality of Products	Quality of Products Poor	Quality of Products Fair	Quality of Products Good	Quality of Products Very Good	Quality of Products Excellent
Pricing vs Quality	Pricing vs Quality Poor	Pricing vs Quality Fair	Pricing vs Quality Good	Pricing vs Quality Very Good	Pricing vs Quality Excellent

Poor

Fair

Good

Very Good

Excellent

Accuracy of Answers To Your Questions

Accuracy of Answers To Your Questions Poor

Accuracy of Answers To Your Questions Fair

Accuracy of Answers To Your Questions Good

Accuracy of Answers To Your Questions Very Good

Accuracy of Answers To Your Questions Excellent

Competitive Pricing

Competitive Pricing Poor

Competitive Pricing Fair

Competitive Pricing Good

Competitive Pricing Very Good

Competitive Pricing Excellent

Inventory Levels

Inventory Levels Poor

Inventory Levels Fair

Inventory Levels Good

Inventory Levels Very Good

Inventory Levels Excellent

Meeting Technical Requirements

Meeting Technical Requirements Poor

Meeting Technical Requirements Fair

Meeting Technical Requirements Good

Meeting Technical Requirements Very Good

Meeting Technical Requirements Excellent

Shipping Times

Shipping Times Poor

Shipping Times Fair

Shipping Times Good

Shipping Times Very Good

Shipping Times Excellent

Overall Sales Experience

Overall Sales Experience Poor

Overall Sales Experience Fair

Overall Sales Experience Good

Overall Sales Experience Very Good

Overall Sales Experience Excellent

Quality of Products

Quality of Products Poor

Quality of Products Fair

Quality of Products Good

Quality of Products Very Good

Quality of Products Excellent

Pricing vs Quality

Pricing vs Quality Poor

Pricing vs Quality Fair

Pricing vs Quality Good

Pricing vs Quality Very Good

Pricing vs Quality Excellent

	Worse	Same	Better
Price	Price Worse	Price Same	Price Better
Product Availablity	Product Availablity Worse	Product Availablity Same	Product Availablity Better
Brand Reputation	Brand Reputation Worse	Brand Reputation Same	Brand Reputation Better
Customer Service	Customer Service Worse	Customer Service Same	Customer Service Better
eSTORE (online store)	eSTORE (online store) Worse	eSTORE (online store) Same	eSTORE (online store) Better
Sales Team	Sales Team Worse	Sales Team Same	Sales Team Better
Engineering Support	Engineering Support Worse	Engineering Support Same	Engineering Support Better
Product Innovation / Solutions	Product Innovation / Solutions Worse	Product Innovation / Solutions Same	Product Innovation / Solutions Better

Worse

Same

Better

Price

Price Worse

Price Same

Price Better

Product Availablity

Product Availablity Worse

Product Availablity Same

Product Availablity Better

Brand Reputation

Brand Reputation Worse

Brand Reputation Same

Brand Reputation Better

Customer Service

Customer Service Worse

Customer Service Same

Customer Service Better

eSTORE (online store)

eSTORE (online store) Worse

eSTORE (online store) Same

eSTORE (online store) Better

Sales Team

Sales Team Worse

Sales Team Same

Sales Team Better

Engineering Support

Engineering Support Worse

Engineering Support Same

Engineering Support Better

Product Innovation / Solutions

Product Innovation / Solutions Worse

Product Innovation / Solutions Same

Product Innovation / Solutions Better

Disagree

Strongly Agree

Disagree

Strongly Agree

Disagree

Strongly Agree

Disagree

Strongly Agree

DME Customer Satisfaction Survey

Question Title

* 1. Region (select one)

Question Title

* 2. How likely are you to recommend DME to a colleague?

Question Title

* 3. How satisfied are you with DME's PRODUCT RANGE?

Question Title

* 4. How would you rate the support you receive from DME CUSTOMER SERVICE TEAM?

Question Title

* 5. How would you rate the support you receive from your DME SALES REPRESENTATIVE?

Question Title

* 6. How would you rate DME COMPANY on the following:

Question Title

* 7. Do you use the DME eSTORE (ecommerce platform)?

Question Title

* 8. Compared to the Competition, how does DME Rank for:

Question Title

* 9. Which of the following words best describes DME?

Question Title

* 10. How often do you rely on DME products/services?

Question Title

* 11. How much do you agree with this statement: DME is a key partner for my business needs.

Question Title

* 12. How much do you agree with this statement: DME is easy to do business with.

Question Title

* 13. What is the one thing we could do to improve your experience with our product/service?