DME Customer Satisfaction Survey

Welcome to our brief customer satisfaction survey. At DME, we value your input as it helps us continually improve our products and services in the injection molding industry. This 5-minute survey is designed to gather your honest feedback about your experiences with DME, including our product quality, customer service, and overall performance. Your responses are confidential and will be used solely to enhance our offerings. We appreciate your time and insights that will help shape the future of DME.
1.Region (select one)(Required.)
2.How likely are you to recommend DME to a colleague?
Not likely at all
1
2
3
4
5
6
7
8
9
Extremely likely
3.How satisfied are you with DME's PRODUCT RANGE?
Very dissatisfied
Somewhat dissatisfied
Neither satisfied nor dissatisfied
Somewhat satisfied
Very satisfied
Mold Components
Hot Runner & Control Systems
Molding Supplies - MRO
Ancillary Equipment - MRO
Die Casting
Technical Solutions
MUD & Mold Plates
Service & Repair
4.How would you rate the support you receive from DME CUSTOMER SERVICE TEAM?
Poor
Fair
Good
Very Good
Excellent
Knowledgable
Friendly
Speed of Response / Call Back
Ease of Reach
Online Chat Feature on our eSTORE
5.How would you rate the support you receive from your DME SALES REPRESENTATIVE?
Poor
Fair
Good
Very Good
Excellent
Knowledgable
Friendly
Speed of Response / Call Back
Ease of Reach
6.How would you rate DME COMPANY on the following:
Poor
Fair
Good
Very Good
Excellent
Accuracy of Answers To Your Questions
Competitive Pricing
Inventory Levels
Meeting Technical Requirements
Shipping Times
Overall Sales Experience
Quality of Products
Pricing vs Quality
7.Do you use the DME eSTORE (ecommerce platform)?
8.Compared to the Competition, how does DME Rank for:
Worse
Same
Better
Price
Product Availablity
Brand Reputation
Customer Service
eSTORE (online store)
Sales Team
Engineering Support
Product Innovation / Solutions
9.Which of the following words best describes DME?
10.How often do you rely on DME products/services?
11.How much do you agree with this statement: DME is a key partner for my business needs.
Disagree
2
3
4
5
6
7
8
9
Strongly Agree
12.How much do you agree with this statement: DME is easy to do business with.
Disagree
2
3
4
5
6
7
8
9
Strongly Agree
13.What is the one thing we could do to improve your experience with our product/service?