Municipal Utility Services Bill Survey

The City of Santa Ana is considering switching from bi-monthly to monthly billing. Monthly billing can help you:
  • Budget Management – smaller, more manageable payments
  • Early Leak Detection – faster response time
  • Usage Monitoring – water consumption tracking and unusual water use
Please take this short survey to share your feedback. Your input will help shape how the City delivers these services moving forward.
1.How often would you prefer to receive your City of Santa Ana utility bill?
2.Why do you prefer this option?
3.How satisfied are you with the City of Santa Ana’s water and sewer customer service?
4.Before today, were you aware that the City of Santa Ana provides some of the best-tasting drinking water in the country?
5.Are you aware that Santa Ana’s award-winning water costs less than $0.05 per gallon?
6.Were you aware that you can now view your water usage online at mywater.santa-ana.org?
7.Were you aware that more than 50% of the City’s water system infrastructure is over 60 years old?
Thank you for your time!
Your feedback helps us improve our service.