Touro Health Center Patient Satisfaction Survey 2018

Dear Patient: Our goal is to provide comfort, convenience, and satisfaction as well as the very best medical care to all our patients. We'd like to know how you feel about our medical services, our patient-handling systems, our physicians and our staff members. Your comments will be kept confidential, and will help us evaluate our operations to ensure that we are truly responsible to your needs. Thank you for your help.

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* 1. When was your most recent visit to the Touro Health Center?

January 2018

February 2018

March 2018

April 2018

May 2018

June 2018

July 2018

August 2018

September 2018

October 2018

November 2018

December 2018

YOUR APPOINTMENT:

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* 2. Please rate the following:

	Excellent	Very Good	Good	Fair	Poor	Does Not Apply
Ease of making appointments by phone	Ease of making appointments by phone Excellent	Ease of making appointments by phone Very Good	Ease of making appointments by phone Good	Ease of making appointments by phone Fair	Ease of making appointments by phone Poor	Ease of making appointments by phone Does Not Apply
Appointment available within a reasonable amount of time	Appointment available within a reasonable amount of time Excellent	Appointment available within a reasonable amount of time Very Good	Appointment available within a reasonable amount of time Good	Appointment available within a reasonable amount of time Fair	Appointment available within a reasonable amount of time Poor	Appointment available within a reasonable amount of time Does Not Apply
Getting after-hours care when you needed it	Getting after-hours care when you needed it Excellent	Getting after-hours care when you needed it Very Good	Getting after-hours care when you needed it Good	Getting after-hours care when you needed it Fair	Getting after-hours care when you needed it Poor	Getting after-hours care when you needed it Does Not Apply
The efficiency of the check-in process	The efficiency of the check-in process Excellent	The efficiency of the check-in process Very Good	The efficiency of the check-in process Good	The efficiency of the check-in process Fair	The efficiency of the check-in process Poor	The efficiency of the check-in process Does Not Apply
Waiting time in the reception area	Waiting time in the reception area Excellent	Waiting time in the reception area Very Good	Waiting time in the reception area Good	Waiting time in the reception area Fair	Waiting time in the reception area Poor	Waiting time in the reception area Does Not Apply
Waiting time in the exam room	Waiting time in the exam room Excellent	Waiting time in the exam room Very Good	Waiting time in the exam room Good	Waiting time in the exam room Fair	Waiting time in the exam room Poor	Waiting time in the exam room Does Not Apply
Ease of getting a referral when you needed one	Ease of getting a referral when you needed one Excellent	Ease of getting a referral when you needed one Very Good	Ease of getting a referral when you needed one Good	Ease of getting a referral when you needed one Fair	Ease of getting a referral when you needed one Poor	Ease of getting a referral when you needed one Does Not Apply

OUR STAFF:

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* 3. Please rate the following:

	Excellent	Very Good	Good	Fair	Poor	Does Not Apply
The courtesy of the person who took your call	The courtesy of the person who took your call Excellent	The courtesy of the person who took your call Very Good	The courtesy of the person who took your call Good	The courtesy of the person who took your call Fair	The courtesy of the person who took your call Poor	The courtesy of the person who took your call Does Not Apply
The friendliness and courtesy of the receptionist/office staff	The friendliness and courtesy of the receptionist/office staff Excellent	The friendliness and courtesy of the receptionist/office staff Very Good	The friendliness and courtesy of the receptionist/office staff Good	The friendliness and courtesy of the receptionist/office staff Fair	The friendliness and courtesy of the receptionist/office staff Poor	The friendliness and courtesy of the receptionist/office staff Does Not Apply
The helpfulness of the receptionist/office staff	The helpfulness of the receptionist/office staff Excellent	The helpfulness of the receptionist/office staff Very Good	The helpfulness of the receptionist/office staff Good	The helpfulness of the receptionist/office staff Fair	The helpfulness of the receptionist/office staff Poor	The helpfulness of the receptionist/office staff Does Not Apply
Keeping you informed if your appointment time was delayed	Keeping you informed if your appointment time was delayed Excellent	Keeping you informed if your appointment time was delayed Very Good	Keeping you informed if your appointment time was delayed Good	Keeping you informed if your appointment time was delayed Fair	Keeping you informed if your appointment time was delayed Poor	Keeping you informed if your appointment time was delayed Does Not Apply
The caring concern of our nurses/medical assistants	The caring concern of our nurses/medical assistants Excellent	The caring concern of our nurses/medical assistants Very Good	The caring concern of our nurses/medical assistants Good	The caring concern of our nurses/medical assistants Fair	The caring concern of our nurses/medical assistants Poor	The caring concern of our nurses/medical assistants Does Not Apply

OUR COMMUNICATION WITH YOU:

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* 4. Please rate the following:

	Excellent	Very Good	Good	Fair	Poor	Does Not Apply
Your phone calls answered promptly	Your phone calls answered promptly Excellent	Your phone calls answered promptly Very Good	Your phone calls answered promptly Good	Your phone calls answered promptly Fair	Your phone calls answered promptly Poor	Your phone calls answered promptly Does Not Apply
Clear and concise phone communications	Clear and concise phone communications Excellent	Clear and concise phone communications Very Good	Clear and concise phone communications Good	Clear and concise phone communications Fair	Clear and concise phone communications Poor	Clear and concise phone communications Does Not Apply
Getting advice or help when needed during office hours	Getting advice or help when needed during office hours Excellent	Getting advice or help when needed during office hours Very Good	Getting advice or help when needed during office hours Good	Getting advice or help when needed during office hours Fair	Getting advice or help when needed during office hours Poor	Getting advice or help when needed during office hours Does Not Apply
Answering your questions in a way that was easy to understand	Answering your questions in a way that was easy to understand Excellent	Answering your questions in a way that was easy to understand Very Good	Answering your questions in a way that was easy to understand Good	Answering your questions in a way that was easy to understand Fair	Answering your questions in a way that was easy to understand Poor	Answering your questions in a way that was easy to understand Does Not Apply
Your test results reported in a reasonable amount of time	Your test results reported in a reasonable amount of time Excellent	Your test results reported in a reasonable amount of time Very Good	Your test results reported in a reasonable amount of time Good	Your test results reported in a reasonable amount of time Fair	Your test results reported in a reasonable amount of time Poor	Your test results reported in a reasonable amount of time Does Not Apply
Effectiveness of our patient education materials	Effectiveness of our patient education materials Excellent	Effectiveness of our patient education materials Very Good	Effectiveness of our patient education materials Good	Effectiveness of our patient education materials Fair	Effectiveness of our patient education materials Poor	Effectiveness of our patient education materials Does Not Apply
Your phone calls are returned in a timely manner	Your phone calls are returned in a timely manner Excellent	Your phone calls are returned in a timely manner Very Good	Your phone calls are returned in a timely manner Good	Your phone calls are returned in a timely manner Fair	Your phone calls are returned in a timely manner Poor	Your phone calls are returned in a timely manner Does Not Apply
Your ability to contact us after hours	Your ability to contact us after hours Excellent	Your ability to contact us after hours Very Good	Your ability to contact us after hours Good	Your ability to contact us after hours Fair	Your ability to contact us after hours Poor	Your ability to contact us after hours Does Not Apply
Your ability to obtain prescription refills	Your ability to obtain prescription refills Excellent	Your ability to obtain prescription refills Very Good	Your ability to obtain prescription refills Good	Your ability to obtain prescription refills Fair	Your ability to obtain prescription refills Poor	Your ability to obtain prescription refills Does Not Apply

YOUR VISIT WITH THE PROVIDER (DOCTOR, PHYSICIAN ASSISTANT, NURSE PRACTITIONER):

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* 5. Please rate the following:

	Excellent	Very Good	Good	Fair	Poor	Does Not Apply
Willingness to listen carefully to you	Willingness to listen carefully to you Excellent	Willingness to listen carefully to you Very Good	Willingness to listen carefully to you Good	Willingness to listen carefully to you Fair	Willingness to listen carefully to you Poor	Willingness to listen carefully to you Does Not Apply
Taking time to answer your questions	Taking time to answer your questions Excellent	Taking time to answer your questions Very Good	Taking time to answer your questions Good	Taking time to answer your questions Fair	Taking time to answer your questions Poor	Taking time to answer your questions Does Not Apply
Amount of time spent with you	Amount of time spent with you Excellent	Amount of time spent with you Very Good	Amount of time spent with you Good	Amount of time spent with you Fair	Amount of time spent with you Poor	Amount of time spent with you Does Not Apply
Explaining things in a way you could understand	Explaining things in a way you could understand Excellent	Explaining things in a way you could understand Very Good	Explaining things in a way you could understand Good	Explaining things in a way you could understand Fair	Explaining things in a way you could understand Poor	Explaining things in a way you could understand Does Not Apply
Instructions regarding medication/follow-up care	Instructions regarding medication/follow-up care Excellent	Instructions regarding medication/follow-up care Very Good	Instructions regarding medication/follow-up care Good	Instructions regarding medication/follow-up care Fair	Instructions regarding medication/follow-up care Poor	Instructions regarding medication/follow-up care Does Not Apply
The thoroughness of the examination	The thoroughness of the examination Excellent	The thoroughness of the examination Very Good	The thoroughness of the examination Good	The thoroughness of the examination Fair	The thoroughness of the examination Poor	The thoroughness of the examination Does Not Apply
Knowledge of important information about your medical history	Knowledge of important information about your medical history Excellent	Knowledge of important information about your medical history Very Good	Knowledge of important information about your medical history Good	Knowledge of important information about your medical history Fair	Knowledge of important information about your medical history Poor	Knowledge of important information about your medical history Does Not Apply
Showing respect for what you had to say	Showing respect for what you had to say Excellent	Showing respect for what you had to say Very Good	Showing respect for what you had to say Good	Showing respect for what you had to say Fair	Showing respect for what you had to say Poor	Showing respect for what you had to say Does Not Apply
Including you in decision-making about your treatment plan	Including you in decision-making about your treatment plan Excellent	Including you in decision-making about your treatment plan Very Good	Including you in decision-making about your treatment plan Good	Including you in decision-making about your treatment plan Fair	Including you in decision-making about your treatment plan Poor	Including you in decision-making about your treatment plan Does Not Apply

BILLING:

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* 6. Thinking of your most recent billing-related interaction, please rate the following:

	Excellent	Very Good	Good	Fair	Poor	Does Not Apply
Clarity of your billing statement	Clarity of your billing statement Excellent	Clarity of your billing statement Very Good	Clarity of your billing statement Good	Clarity of your billing statement Fair	Clarity of your billing statement Poor	Clarity of your billing statement Does Not Apply
Accuracy of the billing statement	Accuracy of the billing statement Excellent	Accuracy of the billing statement Very Good	Accuracy of the billing statement Good	Accuracy of the billing statement Fair	Accuracy of the billing statement Poor	Accuracy of the billing statement Does Not Apply
Helpfulness of people who assisted you with billing/insurance	Helpfulness of people who assisted you with billing/insurance Excellent	Helpfulness of people who assisted you with billing/insurance Very Good	Helpfulness of people who assisted you with billing/insurance Good	Helpfulness of people who assisted you with billing/insurance Fair	Helpfulness of people who assisted you with billing/insurance Poor	Helpfulness of people who assisted you with billing/insurance Does Not Apply
Promptness in resolving billing/insurance questions or problems	Promptness in resolving billing/insurance questions or problems Excellent	Promptness in resolving billing/insurance questions or problems Very Good	Promptness in resolving billing/insurance questions or problems Good	Promptness in resolving billing/insurance questions or problems Fair	Promptness in resolving billing/insurance questions or problems Poor	Promptness in resolving billing/insurance questions or problems Does Not Apply

OUR FACILITY:

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* 7. Please rate the following:

	Excellent	Very Good	Good	Fair	Poor	Does Not Apply
Hours of operation convenient for you	Hours of operation convenient for you Excellent	Hours of operation convenient for you Very Good	Hours of operation convenient for you Good	Hours of operation convenient for you Fair	Hours of operation convenient for you Poor	Hours of operation convenient for you Does Not Apply
Overall comfort	Overall comfort Excellent	Overall comfort Very Good	Overall comfort Good	Overall comfort Fair	Overall comfort Poor	Overall comfort Does Not Apply
Adequate parking	Adequate parking Excellent	Adequate parking Very Good	Adequate parking Good	Adequate parking Fair	Adequate parking Poor	Adequate parking Does Not Apply
Signage and directions easy to follow	Signage and directions easy to follow Excellent	Signage and directions easy to follow Very Good	Signage and directions easy to follow Good	Signage and directions easy to follow Fair	Signage and directions easy to follow Poor	Signage and directions easy to follow Does Not Apply

YOUR OVERALL SATISFACTION WITH:

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* 8. Please rate the following:

	Excellent	Very Good	Good	Fair	Poor	Does Not Apply
Your overall satisfaction	Your overall satisfaction Excellent	Your overall satisfaction Very Good	Your overall satisfaction Good	Your overall satisfaction Fair	Your overall satisfaction Poor	Your overall satisfaction Does Not Apply
The quality of your medical care	The quality of your medical care Excellent	The quality of your medical care Very Good	The quality of your medical care Good	The quality of your medical care Fair	The quality of your medical care Poor	The quality of your medical care Does Not Apply
Overall rating of care from your provider	Overall rating of care from your provider Excellent	Overall rating of care from your provider Very Good	Overall rating of care from your provider Good	Overall rating of care from your provider Fair	Overall rating of care from your provider Poor	Overall rating of care from your provider Does Not Apply

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* 9. Would you recommend the provider to others?

Definitely Yes

Probably Yes

Not Sure

Probably Not

Definitely Not

Definitely Yes

Probably Yes

Not Sure

Probably Not

Definitely Not

Touro Health Center Patient Satisfaction Survey 2018

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* 1. When was your most recent visit to the Touro Health Center?

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* 2. Please rate the following:

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* 3. Please rate the following:

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* 4. Please rate the following:

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* 5. Please rate the following:

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* 6. Thinking of your most recent billing-related interaction, please rate the following:

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* 7. Please rate the following:

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* 8. Please rate the following:

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* 9. Would you recommend the provider to others?

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* 10. If you answered "Probably Not" or "Definitely Not" please tell us why:

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* 11. If there is any way we can improve our services to you, please tell us about it:

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* 12. How did you originally hear about us?