Washington State Ferry Fauntleroy Terminal Operational Changes: Impact on Vashon Businesses

The Washington State Ferries recently modified the ticketing and loading procedures at the Fauntleroy Ferry dock to increase efficiency. Also, they have prioritized on-time arrivals and departures.  It has been reported that boats are leaving the dock partially full and that long lines have been forming along Fauntleroy Way. 

The role of the Vashon Chamber of Commerce is to support local businesses, we are also the Island Visitor Center and promote Island businesses to visitors. We would like to understand whether the changes to the ferry procedures are impacting your business and/or your customers.

Please take the time to fill out this survey by September 12th. We would like to be able to to voice your perspective Triangle Task Force Meeting on September 14th.

Thank you for taking the time to complete the survey.

* 1. Which of the following categories best describes your business type?

* 4. Please estimate the percentage of your customers who are full-time residents, part-time residents, visitors/tourists and off-island?

* 5. Please indicate the impact on customer volume for your business following the recent changes to the ferry ticketing and loading procedures or related to cancelled or delayed ferry service?

* 6. On a scale from 1-5, how would you rate the impact of long ferry wait times/lines and delayed, reduced or cancelled ferry service on customers (1 is no impact and 5 is very significant impact)?

* 7. On a scale from 1-5, how would you rate the impact of long ferry wait times/lines and delayed, reduced or cancelled ferry service on business operations e.g. deliveries, employee timeliness and absenteeism or productivity (1 is no impact and 5 is very significant impact)?

* 10. Please provide any additional thoughts or observations regarding the Vashon ferry service as it relates to the success of your business.

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