Solid Waste Customer Survey

Customer Service Representatives

Question Title

* 1. How satisfied are you with the customer service the Solid Waste phone representatives provided over the last 12 months?

Very Satisfied

Satisfied

Neither Datisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

Not Applicable, as I have not called Chandler Solid Waste Services in the last 12 months.

Question Title

* 2. How satisfied were you with the following during your last call to a customer service representative?

	Very Satisfied	Satisfied	Neither Satisfied nor Dissatisfied	Dissatisfied	Very Dissatisfied	Not Applicable
Wait time to speak with a representative	Wait time to speak with a representative Very Satisfied	Wait time to speak with a representative Satisfied	Wait time to speak with a representative Neither Satisfied nor Dissatisfied	Wait time to speak with a representative Dissatisfied	Wait time to speak with a representative Very Dissatisfied	Wait time to speak with a representative Not Applicable
Question answered / Problem resolved	Question answered / Problem resolved Very Satisfied	Question answered / Problem resolved Satisfied	Question answered / Problem resolved Neither Satisfied nor Dissatisfied	Question answered / Problem resolved Dissatisfied	Question answered / Problem resolved Very Dissatisfied	Question answered / Problem resolved Not Applicable
Politeness	Politeness Very Satisfied	Politeness Satisfied	Politeness Neither Satisfied nor Dissatisfied	Politeness Dissatisfied	Politeness Very Dissatisfied	Politeness Not Applicable

Question Title

* 3. Please offer constructive feedback for improved service for our customer service representatives.