5% of survey complete.

Temkin Group is an independent research and consulting firm that is doing research on customer experience (CX) management activities.

This study is not being commissioned by any other firms and your specific responses will not be shared with anyone outside of Temkin Group. We are looking for input from CX practitioners within organizations, not from consultants or vendors who help companies with their CX.

If you complete this survey and provide a valid BUSINESS email address (i.e., not email addresses from services like GMAIL or YAHOO), then you will receive a free copy of the research report ($195 value). We will also select one respondent at random to receive a $50 Amazon.com gift certificate.

We really appreciate your willingness to participation in this research. The survey will typically take about 15 minutes.

If you have any questions about this survey, please email info@temkingroup.com.

* 1. Please provide the following information so that we can contact you with the final report and send you the Amazon.com certificate if you are selected.

In order to minimize problems with the data, we ask that you provide us with your company email address, not an email address from a service like gmail or yahoo.

* 2. Which of the following best describes your involvement with your company’s customer experience efforts?