Human Resources Division Customer Service

1. Default Section

100% of survey complete.

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* 1. In what way did you have contact with the Human Resources Division?

Telephone

Walk-In (In Person)

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* 2. What was the date of your experience with the Human Resources Division?

Enter MM/DD/YYYY:

Date

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* 3. Which of the following best describes you?

Applicant

New Employee

Current Employee

Retiree/Former Employee

Supervisor

General Public

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* 4. With which of the following service groups did you have contact? (Check all that apply)

Benefits

Employee Relations

Workers' Compensation

General Human Resources

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* 5. Please describe the reason(s) for your contact with the Human Resources Division: (You may select more than 1)

Career Opportunities

Contract/Certification

Benefits

Retirement

Performance Management

Employment Verification

Review of Personnel File

Staffing

Leave Request

Worker's Compensation (work related injury)

Policy Concerns

Grievance

Salary Concerns

Payroll Concerns

Employee Relations (i.e. discipline, harassment, accomodations request, etc.)

Other (please specify)

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* 6. Overall, how satisfied were you with the level of service you received from the Human Resources Division?

	Extremely Dissatisfied (1)	Dissatisfied (2)	Neutral (3)	Satisfied (4)	Extremely Satisfied (5)
Overall Satisfaction:	Overall Satisfaction: Extremely Dissatisfied (1)	Overall Satisfaction: Dissatisfied (2)	Overall Satisfaction: Neutral (3)	Overall Satisfaction: Satisfied (4)	Overall Satisfaction: Extremely Satisfied (5)

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* 7. How satisfied were you with the level of service you received from the Human Resources Division in each of the following areas?

	Extremely Dissatisfied (1)	Dissatisfied (2)	Neutral (3)	Satisfied (4)	Extremely Satisfied (5)
Accuracy of Information Provided:	Accuracy of Information Provided: Extremely Dissatisfied (1)	Accuracy of Information Provided: Dissatisfied (2)	Accuracy of Information Provided: Neutral (3)	Accuracy of Information Provided: Satisfied (4)	Accuracy of Information Provided: Extremely Satisfied (5)
Response Time:	Response Time: Extremely Dissatisfied (1)	Response Time: Dissatisfied (2)	Response Time: Neutral (3)	Response Time: Satisfied (4)	Response Time: Extremely Satisfied (5)
Courtesy of Staff Member:	Courtesy of Staff Member: Extremely Dissatisfied (1)	Courtesy of Staff Member: Dissatisfied (2)	Courtesy of Staff Member: Neutral (3)	Courtesy of Staff Member: Satisfied (4)	Courtesy of Staff Member: Extremely Satisfied (5)

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* 8. In the future, how likley are you to contact the Human Resources Divsion for assistance?

	Extremely unlikely (1)	Unlikely (2)	Neutral (3)	Likely (4)	Extremely Likely(5)
Likelihood of return:	Likelihood of return: Extremely unlikely (1)	Likelihood of return: Unlikely (2)	Likelihood of return: Neutral (3)	Likelihood of return: Likely (4)	Likelihood of return: Extremely Likely(5)

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* 9. Please provide any feedback including relevant dates, names, and specific details you feel are important. We welcome positive comments, along with opportunities for improvement.

The Human Resources Division "strives for 5", so if you were unable to give us the highest rating possible, please tell us what we can do to improve our service!