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Hotel & Resort Management Audit
1.
What is your title?
General manager
Assistant manager
HR
Operations
Front line
Other (please specify)
2.
How many locations does your organization have?
1 - 3
4 - 10
11 - 25
26 - 60
61 - 100
101 - 300
300+
3.
What is the biggest operational challenge you come across?
Staffing according to demand
Measuring demand (i.e., foot traffic)
Scheduling enough staff (being understaffed)
Mitigating callouts
Other (please specify)
4.
How do you predict foot traffic?
Utilizing historical data
Using simulated data
Using the Croston method or a similar forecasting methodology
We don't measure our foot traffic
5.
Does your organization cross train employees?
Yes, we offer cross-training to those who ask.
Yes, all of our staff are required to be trained across multiple positions to help counter the staffing shortage.
No, we do not cross-train our staff as not all of them are qualified to work certain positions.
6.
How do you currently collect employee feedback?
We don’t collect employee feedback
Managers will catch up with their team members, but there is no formal method for collecting employee feedback
We run semi annual company surveys to collect employee feedback
We collect employee feedback after every shift
7.
Does your organization offer onboarding or scheduling incentives (i.e., picking up extra shifts)?
Yes, we offer flexible schedules, increased benefits, and/or monetary rewards (i.e., gift cards).
No, we do not offer incentives.
8.
Are you currently reviewing your scheduling system?
Yes
No
9.
We're always looking for feedback: How would you rate this webinar?
1 star
2 stars
3 stars
4 stars
5 stars
*
10.
Please provide your details so we can send you your results
(Required.)
Name
Company
Email Address
Current Progress,
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