TDVHS Client Satisfaction Survey

Dear Client

Your feedback, including complaints, are important us. The information gathered in surveys is used to improve our services and is included in our quality improvement strategies. We also use the data gathered (non-identifying) to report to our Board and funding bodies. Any issues or complaints will be addressed as per our Client Complaints Policy.

Typically, this survey takes 10 minutes to complete.

If you have a specific complaint you would like to discuss privately, please email our CEO kellie.friend@toora.org.au or phone 6122 7000.

Question Title

* 1. What is your name? (You don't have to tell us, if you want to stay anonymous)

Question Title

* 2. Which Toora Women Inc. accommodation and support service have you accessed in the last 6 months?

Toora House

Dulili: Family program and Women & Children Program

Heira House

Coming Home

Outreach

Head tenant

Did you use any other Toora services in the last 6 months? (Please specify)

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* 3. How long have you been with Toora for?

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* 4. Our mission is "Safety, Respect and Choice for Women". How satisfied are you that we have fulfilled our mission in attending your and/or your children's needs?

Very satisfied

Satisfied

Neither satisfied nor dissatisfied

Dissatisfied

Very dissatisfied

What can we do to make things better?

Question Title

* 5. Overall, how satisfied are you with the support received at Toora so far?

Very satisfied

Satisfied

Neither satisfied or dissatisfied

Dissatisfied

Very dissatisfied

If you are dissatisfied or very dissatisfied, please give us your feedback how we can improve our services

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* 6. If you are a parent and have care for one or more children, have you met with a Child and Family Specialist / worker?

Yes

I do not have any children in my care