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Jupiter Environmental Laboratories - Client Feedback Survey
1.
Overall, how satisfied or dissatisfied are you with our company?
Very satisfied
Somewhat satisfied
Neither satisfied nor dissatisfied
Somewhat dissatisfied
Very dissatisfied
2.
Which of the following words would you use to describe our services? Select all that apply.
Reliable
High quality
Useful
Unique
Good value for money
Overpriced
Impractical
Ineffective
Poor quality
Unreliable
3.
Did you receive your sample kit as requested and on time?
Yes
No
N/A
4.
Did you receive sufficient labels and CoC's?
Yes
No
N/A
5.
Were you promptly notified of any discrepancies in your CoC or Samples received?
Yes
No
N/A
6.
Was your report delivered within the time frame required?
Yes
No
7.
Were any technical questions answered promptly?
Yes
No
N/A
8.
How would you rate the quality of the service?
Very high quality
High quality
Neither high nor low quality
Low quality
Very low quality
9.
How long have you been a customer of our company?
This is my first purchase
Less than six months
Six months to a year
1 - 2 years
3 or more years
I haven't made a purchase yet
10.
Do you have any other comments, questions, or concerns?
Please leave your name and email if you'd like the lab to respond to your comments. Thank you!
Current Progress,
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