TORCC Support Customer Satisfaction Survey Question Title * 1. Name (Optional) Question Title * 2. How did you contact the TORCC Support Center (TSC) to report your issue? Phone E-Mail Website Other Question Title * 3. How long did it take the TSC to respond initially to your TORCC Support Request (TSR)? Immediately (within 1 hour) Within 24 hours Other (please specify) Question Title * 4. Which Component of TORCC did you contact the TSC regarding? MSCT MSCT Display Sonomarc Ascot ADSI ADS-B VADAAR Longport OWL Hardware / Other Question Title * 5. What was the reason for contacting TSC? Technical Issue Operational Question Warranty Issue / Question Please provide a short description of your TSR: Question Title * 6. The TSC was knowledgeable regarding your issue / question? Strongly agree Agree Neither agree nor disagree Disagree Strongly disagree Question Title * 7. After diagnosing your issue, did the TSC forward your TSR to a corporate partner for further support? Yes No N/A Question Title * 8. From beginning to end, the overall length of time to resolve your issue was: less than 24 hours 24 - 72 hours More than 72 hours (please specify) Question Title * 9. How would you rate your overall experience with TSC? Very satisfied Satisfied Neither satisfied nor dissatisfied Dissatisfied Very dissatisfied Question Title * 10. Any additional comments or suggestions to improve overall TSC support, processes, or better your support experience? Done