Section 8 Landlord Survey Question Title * 1. Do you utilize our website to obtain landlord information such as new owner forms and FAQs? Yes No Question Title * 2. Do you have a clear understanding of your role and responsibilities under the Section 8 Housing Choice Voucher Program? Yes No If no, what is unclear? (please specify) Question Title * 3. If you became a participating owner under the Section 8 Program in the last 24-months, please rate your experience. Very Unsatisfied Unsatisfied Neutral Satisfied Very Satisfied Very Unsatisfied Unsatisfied Neutral Satisfied Very Satisfied How can we improve? (please specify) Question Title * 4. Do you understand your rights and obligations under the HUD's HQS rules? Yes No If no, what is unclear? (please specify) Question Title * 5. Do you receive timely and clear notices scheduling your unit(s) for inspections? Yes No Question Title * 6. Do you receive timely and clear notices advising you of any needed unit repairs? Yes No Question Title * 7. Do you have the ability to utilize technology for follow up on repairs and virtual inspections? Yes No Question Title * 8. Do you receive timely and accurate Housing Assistance Payments? Yes No Question Title * 9. Have you signed up for direct deposits? If yes, please rate the process. Very Unsatisfied Unsatisfied Neutral Satisfied Very Satisfied Yes Yes Very Unsatisfied Yes Unsatisfied Yes Neutral Yes Satisfied Yes Very Satisfied If no, please indicate why. (please specify) Question Title * 10. Do you understand how payment standards are set? Yes No If no, what is unclear? (please specify) Question Title * 11. Do you understand what the process is for requesting rent increases? Yes No If no, what is unclear? (please specify) Question Title * 12. Do you perform a screening for tenant suitability? Yes No If yes, please indicate what factors you screen on (credit, criminal, evictions, no screening, etc.) Question Title * 13. How do you make your unit vacancies known to the community? Please indicate any service, website, or online tool you use for posting vacancies. (socialserve.com, apartments.com, realtor.com, etc.) Question Title * 14. Do you participate in any Landlord organizations or groups? Yes No If yes, please indicate the name of the organization. Question Title * 15. Would you be interested in participating in an online registry created by the Housing Authority where Section 8 landlords could provide vacant unit information? Yes No If yes, provide your preferred email contact. Question Title * 16. Please rate your experience in communicating with the Housing Authority and having your questions answered. Very Unsatisfied Unsatisfied Neutral Satisfied Very Satisfied Very Unsatisfied Unsatisfied Neutral Satisfied Very Satisfied Question Title * 17. Please provide a comment on how we might improve overall services to you. Done