Related Fluid Power. Survey

Dear Customer,
Achieving a high standard of customer satisfaction in terms of quality of service is very important to us. To assist us in making improvements, we would be pleased if you would take a moment of your time to complete our customer feedback survey.

Question Title

* 1. Your name please.

Question Title

* 2. Your company name.

Question Title

* 3. Please enter your email address.

Question Title

* 4. Does your feedback relate to a specific order?

Yes

Question Title

* 5. If yes, please state order number.

	Excellent	Good	Average	Below Average	N/A
Speed of enquiry response	Speed of enquiry response Excellent	Speed of enquiry response Good	Speed of enquiry response Average	Speed of enquiry response Below Average	Speed of enquiry response N/A
Sales Team technical knowledge	Sales Team technical knowledge Excellent	Sales Team technical knowledge Good	Sales Team technical knowledge Average	Sales Team technical knowledge Below Average	Sales Team technical knowledge N/A
Sales Team product knowledge	Sales Team product knowledge Excellent	Sales Team product knowledge Good	Sales Team product knowledge Average	Sales Team product knowledge Below Average	Sales Team product knowledge N/A
Overall quality of sales service and support	Overall quality of sales service and support Excellent	Overall quality of sales service and support Good	Overall quality of sales service and support Average	Overall quality of sales service and support Below Average	Overall quality of sales service and support N/A
Delivery performance	Delivery performance Excellent	Delivery performance Good	Delivery performance Average	Delivery performance Below Average	Delivery performance N/A
Condition of goods received	Condition of goods received Excellent	Condition of goods received Good	Condition of goods received Average	Condition of goods received Below Average	Condition of goods received N/A
Product quality	Product quality Excellent	Product quality Good	Product quality Average	Product quality Below Average	Product quality N/A
Quality of literature / website	Quality of literature / website Excellent	Quality of literature / website Good	Quality of literature / website Average	Quality of literature / website Below Average	Quality of literature / website N/A
Contact with Area Sales Manager	Contact with Area Sales Manager Excellent	Contact with Area Sales Manager Good	Contact with Area Sales Manager Average	Contact with Area Sales Manager Below Average	Contact with Area Sales Manager N/A

Excellent

Good

Average

Below Average

N/A

Speed of enquiry response

Speed of enquiry response Excellent

Speed of enquiry response Good

Speed of enquiry response Average

Speed of enquiry response Below Average

Speed of enquiry response N/A

Sales Team technical knowledge

Sales Team technical knowledge Excellent

Sales Team technical knowledge Good

Sales Team technical knowledge Average

Sales Team technical knowledge Below Average

Sales Team technical knowledge N/A

Sales Team product knowledge

Sales Team product knowledge Excellent

Sales Team product knowledge Good

Sales Team product knowledge Average

Sales Team product knowledge Below Average

Sales Team product knowledge N/A

Overall quality of sales service and support

Overall quality of sales service and support Excellent

Overall quality of sales service and support Good

Overall quality of sales service and support Average

Overall quality of sales service and support Below Average

Overall quality of sales service and support N/A

Delivery performance

Delivery performance Excellent

Delivery performance Good

Delivery performance Average

Delivery performance Below Average

Delivery performance N/A

Condition of goods received

Condition of goods received Excellent

Condition of goods received Good

Condition of goods received Average

Condition of goods received Below Average

Condition of goods received N/A

Product quality

Product quality Excellent

Product quality Good

Product quality Average

Product quality Below Average

Product quality N/A

Quality of literature / website

Quality of literature / website Excellent

Quality of literature / website Good

Quality of literature / website Average

Quality of literature / website Below Average

Quality of literature / website N/A

Contact with Area Sales Manager

Contact with Area Sales Manager Excellent

Contact with Area Sales Manager Good

Contact with Area Sales Manager Average

Contact with Area Sales Manager Below Average

Contact with Area Sales Manager N/A

Related Fluid Power.

Customer Feedback

Question Title

Question Title

* 1. Your name please.

Question Title

* 2. Your company name.

Question Title

* 3. Please enter your email address.

Question Title

* 4. Does your feedback relate to a specific order?

Question Title

* 5. If yes, please state order number.

Question Title

* 6. Please rate us on the following.

Question Title

* 7. Any other feedback.