How Do You Use Product Documentation?
1.
What is your role within your company?
Developer / Engineer
Team Lead
Application Security Engineer / Team Lead
Administrator
Manager
Other (please specify)
2.
Approximately what is your company's size?
1-100 people
101-500 people
501-1,500 people
1,501-5,000 people
More than 5,000 people
3.
Which Sonatype products do you use?
Nexus Repository Manager Pro (paid version)
Nexus Repository Manager OSS (free version)
Nexus Lifecycle
Nexus Firewall
Sonatype Lift Pro (paid version)
Sonatype Lift (free version)
Nexus Container
None
4.
When you have a question about a Sonatype product, how do you go about trying to get answers? (Select all that apply.)
Search my question on Google
Search for information directly on a Sonatype website (using search box)
Post in the Sonatype Community
Contact Sonatype Support
Other (please specify)
5.
Which method of trying to get answers do you try FIRST?
Search my question on Google
Search for information directly on a Sonatype website (using search box)
Post in the Sonatype Community
Contact Sonatype Support
Other (please specify)
6.
What is your preferred method for receiving answers to your questions?
Written answers
Videos
Forum questions and discussion (Sonatype Community or elsewhere)
Speaking with someone directly (phone or in-person)
Speaking with someone via chat
7.
Which format do you prefer when consuming WRITTEN information such as in online help?
A longer page containing all related information and requiring scrolling.
Shorter pages containing specific information organized by logical topics and requiring you to click on the separate topics if you would like to read them.
Something else (please explain)
8.
What Sonatype documentation have you personally used to answer your questions? Select all that apply.
Technical/Quick-Start Guide (guides.sonatype.com)
Online Help (help.sonatype.com)
Support Knowledgebase Article (support.sonatype.com)
Community Post (community.sonatype.com)
None of the above
9.
Which documentation source are you most likely to use FIRST when trying to answer your questions?
Technical/Quick-Start Guide (guides.sonatype.com)
Online Help (help.sonatype.com)
Support Knowledgebase Article (support.sonatype.com)
Community Post (community.sonatype.com)
None of the above
10.
How often do you search for answers related to Sonatype products and find the information you need on your own without having to post on a forum, call, or email someone?
Always
Usually
Sometimes
Rarely
Never
11.
Is there anything else you'd like to share related to documentation preferences and needs?