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MGM Brakes Customer Satisfaction Survey 2026
1.
How well does our products meet your needs?
0 - Not at all well
Somewhat well
Extremely well - 10
Clear
2.
How would you rate the quality of our products?
0 - Poor
Average
High - 10
Clear
3.
How would you rate the value for money of the product?
0 - Poor
Average
Excellent - 10
Clear
4.
How responsive have we been to your questions or concerns about our products?
0 - Not at all responsive
Somewhat responsive
Extremely responsive - 10
Clear
5.
How likely are you to purchase any of our products again?
0 - Not at all likely
Somewhat likely
Extremely likely - 10
Clear
6.
Compared to other spring brake actuators that are available, would you say that MGM Brakes is:
0 - Worse
About the same
Much better - 10
Clear
7.
In thinking about your most recent experience with MGM Brakes, how was the quality of customer service received?
0 - Very poor
Average
Superior - 10
Clear
8.
Does your MGM Sales Representative promptly service your account?
0 - Strongly disagree
Agree
Strongly Agree - 10
Clear
9.
Overall, how satisfied or dissatisfied are you with your MGM Sales Representative?
0 - Very dissatisfied
Neither dissatisfied nor satisfied
Very satisfied - 10
Clear
10.
Rate the ease of using our on-line warranty submittal.
0 - Difficult
10 - Easy
Clear
11.
If difficult, please tell us why. We would love to make improvements.
12.
Have you seen our improved website? If not, give it a try and rate the ease of use.
www.mgmbrakes.com
0 - Difficult
10 - Easy
Clear
13.
If difficult, please tell us why.
14.
How do you find your cross reference information?
15.
How likely is it that you would recommend MGM Brakes to others?
0 - Not at all likely
Somewhat likely
Extremely likely - 10
Clear
16.
Overall, how satisfied or dissatisfied are you with MGM Brakes?
0 - Very dissatisfied
Neither dissatisfied nor satisfied
Very satisfied - 10
Clear
17.
Do you have any other comments, questions, or concerns?
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