KOSE Customer Satisfaction Survey

1.How would you rate your overall shopping experience with us?
如何评价您的购物体验？

Below Expectation
不满意

1 smiley

Average
一般

2 smileys

Good
满意

3 smileys

Exceptional
非常满意

4 smileys

Comment (please specify) 评语 (请明确说明)

2.How would you rate our Beauty Consultant's appearance?
您如何评价美容顾问的仪容？

Below Expectation
不满意

1 star

Average
一般

2 stars

Good
满意

3 stars

Exception
非常满意

4 stars

Comment (please specify) 评语（请明确说明）

3.How well did our Beauty Consultant ask questions to understand your needs?
美容顾问是否提出适当问题以了解您的需求？

Below Expectation
不满意

1 star

Average
一般

2 stars

Good
满意

3 stars

Exceptional
非常满意

4 stars

Comment (please specify) 评语（请明确说明）

4.What do you think of our Beauty Consultant's ability to provide advice or value added services relevant to you?
(e.g. Teaching on skin care application steps/sharing additional beauty tips)
您觉得美容顾问提供与您相关的建议或增值服务的能力如何？
（例如，有关护肤应用步骤的教学/分享其他美容秘诀）

Below Expectation
不满意

1 star

Average
一般

2 stars

Good
满意

3 stars

Exceptional
非常满意

4 stars

Comment (please specify) 评语 (请明确说明)

5.Did our Beauty Consultant recommend you to follow KOSE social media platform?
美容顾问是否建议您关注KOSE社交媒体平台？

Yes
有

No
没有

Others
其他

Comment (please specify) 评语 (请明确说明)

6.How can we serve you better?
如何为您提供更好的服务？

7.Would you like KOSE to share the latest news with you?
您是否愿意收到KOSE的最新促销消息/产品资讯？

Yes
是

No
否