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Customer Satisfaction Survey
Please take the quick survey to help us determine if we are meeting your needs and what we can improve upon. Satisfaction in service delivery is important to us.
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1.
Did you feel welcomed during your
first contact
with Tri-County Opportunities Council?
(Required.)
If yes, what went well:
If no, please explain:
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2.
Did you have a positive experience during your application process?
(Required.)
If yes, what went well:
If no, please explain:
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3.
What services were you seeking before your appointment?
(Required.)
Bureau County Food Pantry
Disaster Services (emergency assistance due to fire, tornado, flood, etc.)
Essential Living Program (personal hygiene/cleaning items, diapers)
Health Living Program (health or dental assistance)
Home Maintenance Program (minor repairs to home to improve safety; water heater, wheelchair ramp, etc.)
Pathway to Nutrition Program (food vouchers: seniors or minimum to no SNAP benefits)
Scholarship Program (scholarship to attend a post-secondary Illinois college)
STEP Program (financial assistance to obtain certification in C.N.A., C.D.L., welding, phlebotomy, etc.)
Transporation Program (car repairs, car insurance, or bus passes)
Youth Development Program (financial assistance with school supplies, extra-curricular activities)
Early Head Start/Head Start Program (free early childhood education)
Housing Assistance (homeless prevention, help with rent or mortgage payments)
LIHEAP Program (electric/gas assistance)
PIPP Program (payment program with electric/gas)
Weatherization Program (insulating a home with insulation, health/safety and air sealing measures, etc.)
4.
Were you informed of other Tri-County Opportunities Council programs?
Yes
No
Comments:
5.
Was it challenging to apply for Tri-County Opportunities Council program services?
If no, what went well:
If yes, please explain:
6.
Were you satisfied with the services you received?
If no, please explain:
If yes, what went well:
7.
Add any additional comments here:
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8.
Who referred this survey to you?
(Required.)
