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* 1. How convenient is our office to use?

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* 2. How professional is our office?

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* 3. Compared to other law offices, is our service quality better, worse, or about the same?

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* 4. Compared to other law firms, are our prices more reasonable, less reasonable, or about the same?

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* 5. How responsive is our staff?

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* 6. Overall, are you satisfied with the attorneys and support staff at our office, neither satisfied nor dissatisfied with them, or dissatisfied with them?

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* 7. How likely are you to recommend our law office to people you know ?

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* 8. How important do the attorneys and support staff at our law office make you feel?

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* 9. Was your experience with customer service at our law office better than you expected it to be, worse than you expected it to be, or about what you expected it to be?

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* 10. How can we improve our client service?

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