Secret Shopper Survey

How are we doing?

We are committed to providing you with the best dining experience possible, so we welcome your comments.

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* 1. Please provide the following information found on the top of your receipt before proceeding with your survey:

Server Name:

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* 2. Date of Service:

Date / Time

Date

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* 3. Please rate the quality of the service you received from the cashier.

Disappointing

Exceptional

Disappointing

Exceptional

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* 4. Was the cashier courteous?

Yes

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* 5. Was the cashier informative?

Yes

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* 6. Was the cashier prompt & efficient?

Yes

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* 7. Please select all that apply to your dining experience.

You were greeted/welcomed by staff within one minute

Cashier was ready to take your order when you walked up to the counter

Ordering and payment were completed in 5 minutes or less

Drink(s) were served in 5 minutes or less

Sandwich(es) were served within in 10 minutes or less

Grab & Go items were available for purchase

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* 8. Please rate the quality of your meal.

Disappointing

Exceptional

Disappointing

Exceptional

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* 9. Please rate the quality of your beverage.

Disappointing

Exceptional

Disappointing

Exceptional

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* 10. Please rate the cleanliness of the restaurant.

Disappointing

Exceptional

Disappointing

Exceptional

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* 11. Please rate your overall dining experience.

Disappointing

Exceptional

Disappointing

Exceptional

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* 12. Are you satisfied with Sid's Coffee Shop & Deli's hours of operations?

Yes

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* 13. How frequently do you visit Sid's Coffee Shop & Deli?

3 - 5 times per month

1- 2 times per month

Once every 2 months

Other

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* 14. Do you plan to return to Sid's Coffee Shop & Deli?

Yes

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* 15. Would you recommend Sid's Coffee Shop & Deli to a friend?

Yes

Why, or Why not?

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* 16. What item(s) did you order?

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* 17. What item(s) would you like added to our menu?

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* 18. If you would like to speak to a store manager about your experience, please provide your phone number below so that we may follow up.

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* 19. Please share any additional comments or suggestions.

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* 20. Thank you for your feedback! Please provide your contact information below then select submit to receive your gift card.

Name:

Email Address:

Phone Number:

Please hit submit below to complete this survey.