Banking and your business |
Thank you for taking the time to participate in our survey
All data is anonymous.
In this survey, you'll see a number of "outcomes" from tasks you normally perform.
We're asking you to rate: 1) how important each outcome is to you and 2) how satisfied you are at achieving that outcome.
Example outcome statement:
Minimise the time it takes to inform a payee that they have been paid.
We've heard from some customers that after sending a payment, they want to email proof of payment but they have to go in and take a screenshot and mail that to their payee. For them, this is a very important outcome, but they're not satisfied with how they currently achieve it, because it takes up too much time.
To warm-up, let's start with a couple of 'outcome statements', each with two questions.
To warm-up, let's start with a couple of 'outcome statements', each with two questions.