Business Operations Tax Customer Survey Question Title * 1. Do the Finance Department hours of operation meet your needs for Business Operations Tax (BOT) renewal? Yes Somewhat No Question Title * 2. Will you use the online Business Operations Tax renewal process this year? Yes No Question Title * 3. Do you prefer to come to City Hall for in-person service or to use online service? In-Person Service Online Service Question Title * 4. Do you receive helpful/courteous service when calling about your BOT? Yes Sometimes No None of the Above/I have not called in Question Title * 5. Do you receive helpful and courteous service when e-mailing about your BOT? Yes Sometimes No None of the Above/I have not e-mailed Done