Patient Experience

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* 1. When you called for an appointment, how would you rate the response from the person who answered the telephone?

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* 2. When you arrived at the office, the receptionist friendly, helpful, and courteous?

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* 3. Was the amount of time spent in the reception area and exam room before seeing the doctor acceptable?

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* 4. When you were called to the exam room, the staff was friendly, competent, and professional?

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* 5. During your examination the provider was friendly, competent, and professional?

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* 6. When you saw the doctor, how would you rate the amount of time he/she spent with you, answering your questions, and explaining your diagnosis and treatments to your satisfaction?

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* 7. If treatment was recommended, how satisfied were you with the information provided by the doctor/staff regarding your treatment and follow-up care?

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* 8. Questions on billing and/or insurance were answered to my satisfaction.

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* 9. Please rate your overall experience with our practice.

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* 10. Please rate the likelihood that you would recommend our practice to your family and friends.