We are anxious to improve our starting process. We would very much appreciate your feedback on our start process. If you have any questions, please feel free to contact us.

* 1. How would you rate our service so far?

  Poor Fair Good Very Good Excellent
Responsiveness
Professionalism
Knowledge of the programs
Tech help
Service overall

* 2. Are any of these aspects of our service confusing or frustrating?

  Never figured it out! Hard to follow Manageable Easy to follow
Gemm City and points
Protocol instructions
Progress tracker emails
My Gemm parent resources
Software installation

* 3. Did Gemm staff encourage you to either have your child sign a pledge or pitch him/her on the value of our programs?

* 4. Did your Gemm coach encourage you to check out Gemm City and get started by spending some points?

* 5. Are you finding our communications and protocol directions helpful and clear?

* 6. Is there anything about our service you do not like or you think we should change?

* 7. What has been the highlight(s) of our service to date? For instance, personal interaction with Gemm staff, level of service, helpfulness of Gemm materials, etc.

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