Exit this survey We are anxious to improve our starting process. We would very much appreciate your feedback on our start process. If you have any questions, please feel free to contact us. Question Title * 1. How would you rate our service so far? Poor Fair Good Very Good Excellent Responsiveness Responsiveness Poor Responsiveness Fair Responsiveness Good Responsiveness Very Good Responsiveness Excellent Professionalism Professionalism Poor Professionalism Fair Professionalism Good Professionalism Very Good Professionalism Excellent Knowledge of the programs Knowledge of the programs Poor Knowledge of the programs Fair Knowledge of the programs Good Knowledge of the programs Very Good Knowledge of the programs Excellent Tech help Tech help Poor Tech help Fair Tech help Good Tech help Very Good Tech help Excellent Service overall Service overall Poor Service overall Fair Service overall Good Service overall Very Good Service overall Excellent Question Title * 2. Are any of these aspects of our service confusing or frustrating? Never figured it out! Hard to follow Manageable Easy to follow Gemm City and points Gemm City and points Never figured it out! Gemm City and points Hard to follow Gemm City and points Manageable Gemm City and points Easy to follow Protocol instructions Protocol instructions Never figured it out! Protocol instructions Hard to follow Protocol instructions Manageable Protocol instructions Easy to follow Progress tracker emails Progress tracker emails Never figured it out! Progress tracker emails Hard to follow Progress tracker emails Manageable Progress tracker emails Easy to follow My Gemm parent resources My Gemm parent resources Never figured it out! My Gemm parent resources Hard to follow My Gemm parent resources Manageable My Gemm parent resources Easy to follow Software installation Software installation Never figured it out! Software installation Hard to follow Software installation Manageable Software installation Easy to follow Question Title * 3. Did Gemm staff encourage you to either have your child sign a pledge or pitch him/her on the value of our programs? Yes No Other. Please explain: Question Title * 4. Did your Gemm coach encourage you to check out Gemm City and get started by spending some points? Yes No Other. Please explain: Question Title * 5. Are you finding our communications and protocol directions helpful and clear? Yes No If not, what changes can you suggest? Question Title * 6. Is there anything about our service you do not like or you think we should change? Question Title * 7. What has been the highlight(s) of our service to date? For instance, personal interaction with Gemm staff, level of service, helpfulness of Gemm materials, etc. Done