Customer Service Question Title * 1. Overall, how responsive has our company been to your questions or concerns about your water and/or sewer bill? Extremely responsive Very responsive Moderately responsive Slightly responsive Not at all responsive Not applicable Question Title * 2. How clear was the information that our customer service representative provided to you? Extremely clear Very clear Moderately clear Slightly clear Not at all clear Question Title * 3. How helpful was our customer service representative? Extremely helpful Very helpful Moderately helpful Slightly helpful Not at all helpful Question Title * 4. Overall, how satisfied are you with your customer service experience? Extremely satisfied Very satisfied Satisfied Slightly satisfied Not satisfied at all Question Title * 5. How would you rate the value of our water/sewer service at our current rates? Excellent Above average Average Below average Poor Question Title * 6. Would you say that our customer service representative solved your problem or answered your question quickly, slowly, or neither? Extremely quickly Very quickly Somewhat quickly Neither quickly nor slowly Somewhat slowly Very slowly Extremely slowly Question Title * 7. Please note any suggestions Spotsylvania County Utilities to serve you better and improve our customer service. Done