CityBus Outreach Survey

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* 1. Do you currently ride CityBus?

Yes

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* 2. Why or why not?

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* 3. Which routes or destinations do you travel most often?

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* 4. Do the CityBus routes go where you need them to go? If not, where do you need to go?

Yes

No (please specify)

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* 5. Do the current operating hours cover your needs? If not, when do you need to ride?

Yes

No (please specify)

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* 6. Do you currently use paper route maps?

Yes

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* 7. Do the current printed materials meet your needs?

Yes

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* 8. Do you use the CityBus website? If so, does the website meet your needs?

Yes, I use the website and it meets all of my needs.

Yes, I use the website but it does not meet all of my needs.

No, I do not use the CityBus website.

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* 9. Do you use the MyCityBus mobile app? If so, does the app meet your needs?

Yes, I use the MyCityBus mobile app and it meets all of my needs.

Yes, I use the MyCityBus mobile app but it does not meet all of my needs.

No, I do not use the MyCityBus mobile app.

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* 10. What is the best way to communicate route and service information to you?

CityBus website

Printed materials

Mobile device (cell phone, tablet) notifications

Social media (Facebook, Twitter, Instagram)

MyCityBus mobile app

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* 11. What transportation needs do you have that are not being met?

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* 12. Do you or anyone you know want to use CityBus, but don’t because of a language barrier?

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* 13. What is your general feeling about CityBus?

Other comments (please specify)

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* 14. How would you change service?

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* 15. Is English your first language?'

Yes

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* 16. How well do you communicate in English?

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* 17. Which community resources do you or your family use regularly to meet your everyday needs? (education centers, grocery stores, churches, community centers, etc.)