Parking Violations Bureau Survey

Our records indicate that you recently contacted the Parking Violations Bureau by telephone, mail, or in person regarding a parking citation.  In our efforts to continuously improve our customer service, your comments are important to us.  Please take a moment to complete and mail in this questionnaire.

* 1. What is your citation number or vehicle plate number?

* 2. Date and Time of Visit or Call

* 4. Please evaluate the following items.

  Excellent Good Average Poor N/A
Staff greeted you and offered to help you.
Staff was courteous throughout.
Staff was eager to help you.
Staff showed knowledge.
Staff offered clear answers.
Staff offered pertinent advice.
Staff understood what you were saying.
Overall, how would you rate our customer service at the location you called or visited?