Konect - Charge provider survey Question Title * 1. What part of the EV charging industry do you work in? Charge Point Operator (CPO) Fleet operator providing charge Fuel retailer providing EV charging Other I don’t work in the EV industry Question Title * 2. How many locations/sites do you manage? 1-10 11-25 26-50 51-100 101-200 201-500 500+ Question Title * 3. How many charging bays do you have per site? 1 2-4 5-8 9-12 13-16 17-20 21-24 25-30 30+ Question Title * 4. What’s the biggest impact of one charger connector/socket going down? Unhappy customers Lost charging revenue Lost secondary revenue Reputational impact Social media impact Other Question Title * 5. How do you measure uptime of your plugs under management? Connector/Socket level Device level Site/Location level Other Question Title * 6. What technology do you use to measure uptime of your plugs under management? In-house with own software In-house using third-party software In-house-manually Not measured Managed by a third party Blend of in-house manual and software monitoring Not currently monitored Other Question Title * 7. How easy do you find it to record downtime on your sites? Very easy Easy Challenging Very challenging Not currently recorded Other Question Title * 8. Where are the pain points as a Charge Point Operator? Slow grid connection Poor charging speeds Vandalism/damage Payment terminals going down Lack of phone signal Device reliability Other Question Title * 9. What do you think will be the biggest influence to drive uptime? OZEV regulations Customer demand Potential for increased EV charging traffic Increased competition Operational efficiency Question Title * 10. What's your biggest challenge when it comes to improving uptime? Tracking and monitoring Accuracy of reporting Operational efficiency Support from service partners Alignment of service partners Alignment with Government regulation Question Title * 11. What's the single biggest obstacle to achieving +99% uptime? Question Title * 12. As an industry, what do we need to do to improve uptime of plugs under management? Question Title * 13. Any other comments Done