Skip to content
Konect - Charge provider survey
*
1.
What part of the EV charging industry do you work in?
(Required.)
Charge Point Operator (CPO)
Fleet operator providing charge
Fuel retailer providing EV charging
Other
I don’t work in the EV industry
*
2.
How many locations/sites do you manage?
(Required.)
1-10
11-25
26-50
51-100
101-200
201-500
500+
*
3.
How many charging bays do you have per site?
(Required.)
1
2-4
5-8
9-12
13-16
17-20
21-24
25-30
30+
*
4.
What’s the biggest impact of one charger connector/socket going down?
(Required.)
Unhappy customers
Lost charging revenue
Lost secondary revenue
Reputational impact
Social media impact
Other
*
5.
How do you measure uptime of your plugs under management?
(Required.)
Connector/Socket level
Device level
Site/Location level
Other
*
6.
What technology do you use to measure uptime of your plugs under management?
(Required.)
In-house with own software
In-house using third-party software
In-house-manually
Not measured
Managed by a third party
Blend of in-house manual and software monitoring
Not currently monitored
Other
*
7.
How easy do you find it to record downtime on your sites?
(Required.)
Very easy
Easy
Challenging
Very challenging
Not currently recorded
Other
*
8.
Where are the pain points as a Charge Point Operator?
(Required.)
Slow grid connection
Poor charging speeds
Vandalism/damage
Payment terminals going down
Lack of phone signal
Device reliability
Other
*
9.
What do you think will be the biggest influence to drive uptime?
(Required.)
OZEV regulations
Customer demand
Potential for increased EV charging traffic
Increased competition
Operational efficiency
*
10.
What's your biggest challenge when it comes to improving uptime?
(Required.)
Tracking and monitoring
Accuracy of reporting
Operational efficiency
Support from service partners
Alignment of service partners
Alignment with Government regulation
*
11.
What's the single biggest obstacle to achieving +99% uptime?
(Required.)
*
12.
As an industry, what do we need to do to improve uptime of plugs under management?
(Required.)
13.
Any other comments