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Help Shape the Future of MIA at East Kent Hospitals NHS Foundation Trust

We’re reshaping MIA at East Kent Hospitals — and we would love your feedback.

The Trust is remodelling how MIA works on site for in-person visits, and through the online meeting booking form. Your feedback will directly shape a better, more user-friendly approach. We want to make it easier for you to use the system more confidently and frequently, and ensure the online drop-down options are intuitive, meaningful and streamlined. This is your opportunity to have your say and influence the changes — it only takes a few minutes, and your voice genuinely matters.
1.How often do you visit in person to East Kent Hospitals?
2.Do you book on MIA for every visit you make?
3.How easy do you find it to navigate the online meeting booking for East Kent Hospitals?
Easy
somewhat easy
It sometimes is hard to navigate
somewhat confusing
very confusing
4.What areas / services do you visit?
5.What site/s do you visit?
6.Do you come to provide training on site?
7.Do you come to provide product support?
8.Do you come to speak to clinicians about new products or services?
9.Do you visit for Audit days / training or events?
10.Do you come to offer demos?
11.Do you speak with the clinician first, before booking your visit?
12.Do you come to support consignment stock?
13.If we could make some improvements to the online booking system, what would you like to see change?
14.Are there any aspects you would like to see, that aren’t there currently?
15.If you had to rate the system for ease out of 10, (1 being very poor, 10 being excellent), how would you rate your user experience of the East Kent Booking process on MIA?
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8
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10
16.Would you be willing to share your experiences over a Teams call as part of a ‘Customer Voice Focus Group’? It would only take about 30 mins of your time, and the Trust will run a few different sessions, you can choose which one you would prefer to book onto. If so, please enter your email address here for an invitation.