BreakThru Fitness- Member Survey 2 1. Help Us Help You Question Title * 1. What was Most Important to you when you were checking out health clubs? A club that helps Me get results Great Customer Service Convenient to home or work Wide selection of Equipment Price of Membership No Hassles (Contracts, Parking, Crowded Etc) Question Title * 2. When you first started looking for a Health Club, where did you look first? Ask a friend or relative Phone Book Newspaper Internet/ Websites Visit clubs 1st 1st Ask a friend or relative 1st Phone Book 1st Newspaper 1st Internet/ Websites 1st Visit clubs 2nd 2nd Ask a friend or relative 2nd Phone Book 2nd Newspaper 2nd Internet/ Websites 2nd Visit clubs 3rd 3rd Ask a friend or relative 3rd Phone Book 3rd Newspaper 3rd Internet/ Websites 3rd Visit clubs 4th 4th Ask a friend or relative 4th Phone Book 4th Newspaper 4th Internet/ Websites 4th Visit clubs 5th 5th Ask a friend or relative 5th Phone Book 5th Newspaper 5th Internet/ Websites 5th Visit clubs Question Title * 3. How far are you from us? Less than 1 mile 1-5 miles More than 5 miles Home Home Less than 1 mile Home 1-5 miles Home More than 5 miles Work Work Less than 1 mile Work 1-5 miles Work More than 5 miles Question Title * 4. What is your household income? Less than $50,000 per year $50,000 to $100,000 per year $100,000+ per year Question Title * 5. When searching for a Health Club, would you rather get more information by; Coming in and speaking to the sales rep Calling in to get your questions answered Visiting a Website to learn more Reading Literature from the club Question Title * 6. How long were you thinking about health and fitness before you joined our health club? 1 Week 2 Weeks 3 Weeks 1 Month 2 Months 3 Months or more Question Title * 7. Other than ours, how many Clubs have you belonged to in the last 10 years? 0 1 2 3 4 or more Question Title * 8. How would you describe the appearance of the club, equipment, and staff. Clean, cutting edge and professional Good, gets the job done and helpful Average, worn and they’re around Dirty, out dated and never there for you Question Title * 9. How do you rate our cleanliness? Excellent – Spotless Fine – Always seems clean Poor – Clean this place Question Title * 10. How would you rate our staff and customer service? Excellent – You have the best staff ever Very Good – Everyone cares Fine – Everyone does their job Needs Work – I need more help Poor – Change your people Question Title * 11. How do we stack up to your expectations? I should have joined years ago More than expected As Promised Below Expectations Question Title * 12. What do you like MOST about this fitness center? The friendly, caring staff Our Programs like Peak Fit, ATC, Lose 2 Win ... The classes The equipment The size The atmosphere The price Question Title * 13. What would you change about our health club to make it better? The size The number of classes The hours The price Better/More equipment More attentive staff Other (please specify) Question Title * 14. How many times a week do you work out with us? (on average) Not enough 1 2 3 4 5 6 7 Question Title * 15. How would you rate our group fitness classes? Cutting Edge, motivating, I love them Good - I attend them on a regular basis Ok - I think there could be improvements I do not participate in group classes Question Title * 16. What would you like to see more of or less of on our group fitness class schedule? Question Title * 17. Have you used our Personal Training? No, I’m good on my own No, but I should No, but I’m thinking about it Yes Yes, I can’t do as well on my own email address below for more info Question Title * 18. Have you used our Parisi Speed School? No- I'm not interested. No, but I'm thinking about it. No, but I should. Yes (please comment on experience) Question Title * 19. Have you tried any of our Fitness Videos? No- I'm not interested. No, but I'm thinking about it. No, but I should. Yes (please comment on experience) Question Title * 20. In your own words, tell us what you think about our club. Your honesty is both anonymous and appreciated. Question Title * 21. Do want to be notified of promotions or club news via e-mail? (If so, insert email address in the newsletter sign-up that appears when you click DONE) Done >>