* 1. How professional is Soy Capital Bank?

* 2. How convenient is Soy Capital Bank to use?

* 3. Compared to our competitors, is our service quality better, worse, or about the same?

* 4. Compared to our competitors, are our fees more reasonable, less reasonable, or about the same?

* 5. How responsive is Soy Capital Bank?

* 6. How well do the associates at Soy Capital Bank answer your questions?

* 7. Overall, are you satisfied with the service at Soy Capital Bank, neither satisfied nor dissatisfied with it, or dissatisfied with it?

* 8. Do you like Soy Capital Bank, neither like nor dislike it, or dislike it?