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* 1. Adult students are made to feel welcome at this institution.

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* 2. Classroom locations are safe and secure for all students.

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* 3. Classes are scheduled at times that are convenient for me.

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* 4. The staff at this institution are caring and helpful.

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* 5. Faculty are fair and unbiased in their treatment of individual students.

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* 6. Registration processes are reasonable and convenient for adults.

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* 7. Faculty provide timely feedback about my progress in courses.

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* 8. This institution has a good reputation within the community.

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* 9. I am aware of whom to contact for questions about programs and services.

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* 10. I received adequate information to make plans for after graduation.

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